Wellness Host
| Posting date: | 01 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | E14 5HP |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 148733 |
Summary
Wellness Host
Location: London, E14 5HP
Hours of work: 40
Contract Type: Permanent
Are you passionate about health and wellbeing? Do you thrive in customer-facing environments and enjoy helping others get the most out of their wellness journey?
We’re looking for a friendly, proactive, and tech-savvy Wellness Host to join our team and support colleagues in making the most of our fitness and wellness facilities.
Job Description
As a Wellness Host, you’ll be the welcoming face of our wellness space, guiding colleagues through our digital wellness ecosystem and ensuring they have a positive and safe experience.
You’ll play a key role in maintaining high facility standards, supporting users with technical queries, and promoting wellness offerings across the site.
Key Responsibilities
Act as the primary point of contact within the fitness and wellness facility
Provide technical support for digital wellness solutions and gym equipment
Manage CRM software for memberships, bookings, and procedures
Deliver exceptional welcome experiences in-person and via digital channels
Promote wellness offerings through walkarounds, engagement, and social media
Maintain a clean, safe, and presentable wellness space including changing rooms, lockers, and studios
Log helpdesk tickets and liaise with service partners as needed
Assist with administrative tasks related to external providers and daily operations
Ensure compliance with health and safety regulations
Professional and Personal Competencies/Qualifications
Experience in a high-end, customer-facing environment
Excellent communication skills (written and verbal)
Organisational skills and familiarity with digital systems
Proficiency in Microsoft Office (intermediate/advanced level)
Confidence using digital fitness solutions and CRM platforms
First aid certification (training provided if needed)
Ability to lift up to 25 kg safely
Self-motivated, team-oriented, and adaptable under pressure
Passion for health, wellbeing, and continuous improvement
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, E14 5HP
Hours of work: 40
Contract Type: Permanent
Are you passionate about health and wellbeing? Do you thrive in customer-facing environments and enjoy helping others get the most out of their wellness journey?
We’re looking for a friendly, proactive, and tech-savvy Wellness Host to join our team and support colleagues in making the most of our fitness and wellness facilities.
Job Description
As a Wellness Host, you’ll be the welcoming face of our wellness space, guiding colleagues through our digital wellness ecosystem and ensuring they have a positive and safe experience.
You’ll play a key role in maintaining high facility standards, supporting users with technical queries, and promoting wellness offerings across the site.
Key Responsibilities
Act as the primary point of contact within the fitness and wellness facility
Provide technical support for digital wellness solutions and gym equipment
Manage CRM software for memberships, bookings, and procedures
Deliver exceptional welcome experiences in-person and via digital channels
Promote wellness offerings through walkarounds, engagement, and social media
Maintain a clean, safe, and presentable wellness space including changing rooms, lockers, and studios
Log helpdesk tickets and liaise with service partners as needed
Assist with administrative tasks related to external providers and daily operations
Ensure compliance with health and safety regulations
Professional and Personal Competencies/Qualifications
Experience in a high-end, customer-facing environment
Excellent communication skills (written and verbal)
Organisational skills and familiarity with digital systems
Proficiency in Microsoft Office (intermediate/advanced level)
Confidence using digital fitness solutions and CRM platforms
First aid certification (training provided if needed)
Ability to lift up to 25 kg safely
Self-motivated, team-oriented, and adaptable under pressure
Passion for health, wellbeing, and continuous improvement
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.