Control Centre Duty Manager
| Posting date: | 28 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 28 December 2025 |
| Location: | Manchester, M1 3BG |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75770496 |
Summary
Are you seeking the opportunity to manage a critical function at the heart of Greater Manchester’s transport network? As a Control Centre Manager, you’ll provide tactical management to the Operational Control Centre (OCC). We are here to manage disruption and serious incidents across the transport network, ranging from managing traffic signals to significant issues on buses and trams. The team are responsible for overseeing activity on the entire Greater Manchester transport network 24/7. It’s a fast paced, exciting environment to work in where every shift is different. If you thrive under pressure and have a passion for innovation and continuous improvement, this role will put you at the centre of transport operations where every decision counts.
Your Role
The primary activities for this role are as Duty Manager for the Operational Control Centre, managing all operations across the Bee Network. You’ll be the central point for incident and event response, ensuring a customer centric focus at all times. Reporting to the Operational Control Centre Lead, you’ll play a pivotal role in maintaining the smooth running of Greater Manchester’s transport network, making dynamic decisions and providing support across TfGM operations to ensure smooth and efficient management of the Bee Network.
What will the role be doing?
As a Control Centre Manager, you’ll proactively oversee monitoring of all transport modes, use specialist systems to analyse complex data and make dynamic decisions, and report significant network and safety incidents to guide team and business responses.
You will provide leadership to a team operating on a 24/7 rotating shift schedule, ensuring consistent service delivery in accordance with established policies and procedures. You are expected to cultivate a respectful and inclusive workplace, oversee team development initiatives, and maintain a strong focus on customer service throughout all operations. Additionally, you will be responsible for driving professional growth within the team, implementing targeted training programs, and regularly reviewing departmental policies to ensure compliance with best practices and relevant legislation.
You be required to work on a shift rota basis with your colleagues, providing coverage 7 days a week. We operate a 8-week rota with varied shifts that cover a split of early, late and occasional twilight shifts. You’ll also get around 70% of weekends as planned rest days. There is a 16.3% shift allowance on top of the base salary for shift work. You will be provided with support through an extensive coaching and development framework covering the role of Control Centre Officer (your direct reports) and Control Centre Manager.
For more info see Job Profile below.
Who are we?
The OCC is the only 24/7 business area within TfGM and a Top Ten Business Critical function. They are the central co-ordination point for the business in delivering effective operational incident management and a focal point for ensuring all business areas work together alongside stakeholders and partners in managing the network. Whilst this is always a demanding and challenging role, it’s also a fantastic opportunity to be part of a highly performing team, both within TfGM but also across the wider Greater Manchester responder community. You will be at the heart of operational response to major incidents and events and have opportunities to ensure transport is a both a key enabler to keep Manchester Moving whilst ensuring the OCC approach is always customer centric.
What you’ll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
It is essential for the role that you have knowledge of public transport and proven experience in a real time operational environment. You will also have a strong track record of incident management and also experience in multi-agency emergency situations. Experience of managing teams, preferably shift based teams in an operational environment, is desired. Experience and knowledge of using control room based operational systems and technology is highly desirable in conjunction with a passion for continuous improvement and change management as the OCC continues to develop against key organisational goals.
What we can offer you
This is a permanent role with a salary of £47,539-£52,866 per annum depending on skills and experience, plus 16.3% shift pay
At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.
Our benefits include:
- Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
- Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
- Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
- Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
- Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and complete the application form, providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.
Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within your application.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
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