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Senior Revenues & Benefits Officer
| Posting date: | 18 November 2025 |
|---|---|
| Salary: | £33,784 to £38,096 per year |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Borehamwood, Hertfordshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Hertsmere Borough Council |
| Job type: | Permanent |
| Job reference: | 1127 |
Summary
We are seeking a Senior Revenues and Benefits Officer to join our supportive, high profile and customer focused team, who are dedicated to providing an effective and responsive Revenues & Benefits service to Hertsmere residents.
The duties will include deputising as required for the Principal Benefits Officer, whilst supervising and managing a team of staff dealing with the assessment and payment of Housing Benefit and Council Tax Support. The post holder will ensure customer’s enquiries, complaints and claims are dealt with in an efficient manner, and ensure performance and customer service are maximised. A high level of accuracy and efficiency is required.
The ideal candidate will have worked in a similar department in order to have obtained a thorough knowledge of Housing and Council Tax Benefit Legislation and practice, knowledge of DWP welfare benefits and recovery of overpaid benefits. They will also have mentored, coached and trained other members of staff. You will be skilled in all Microsoft office systems and Civica OpenRevenues.
The post is offered on a full time, permanent basis (36 hours per week).
Benefits include:
• 27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
• Local government pension scheme
• Flexi-Leave (opportunity to accrue extra work time that can be taken off later as extra leave -up to 2 days per month)
• Free gym membership
• Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
• Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
• Employee Assistance Programme
The Council operates a hybrid working system where employees may work up to three days per week from home (depending on department requirements).
Closing date: Monday 8th December, 10am
The duties will include deputising as required for the Principal Benefits Officer, whilst supervising and managing a team of staff dealing with the assessment and payment of Housing Benefit and Council Tax Support. The post holder will ensure customer’s enquiries, complaints and claims are dealt with in an efficient manner, and ensure performance and customer service are maximised. A high level of accuracy and efficiency is required.
The ideal candidate will have worked in a similar department in order to have obtained a thorough knowledge of Housing and Council Tax Benefit Legislation and practice, knowledge of DWP welfare benefits and recovery of overpaid benefits. They will also have mentored, coached and trained other members of staff. You will be skilled in all Microsoft office systems and Civica OpenRevenues.
The post is offered on a full time, permanent basis (36 hours per week).
Benefits include:
• 27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
• Local government pension scheme
• Flexi-Leave (opportunity to accrue extra work time that can be taken off later as extra leave -up to 2 days per month)
• Free gym membership
• Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
• Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
• Employee Assistance Programme
The Council operates a hybrid working system where employees may work up to three days per week from home (depending on department requirements).
Closing date: Monday 8th December, 10am