Customer Engagement Executive
| Dyddiad hysbysebu: | 18 Tachwedd 2025 |
|---|---|
| Cyflog: | £26,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Company pension and discretionary bonus |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Rhagfyr 2025 |
| Lleoliad: | Fairford GL7 4RB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Royal Air Force Charitable Trust Enterprises |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The Royal International Air Tattoo has been running for over 50 years and is staged in support of the Royal Air Force Charitable Trust. The Royal Air Force Charitable Trust’s vision is to ignite the passion for aviation and space, and inspire young minds upwards. Empowering them with the knowledge, skills, inclusive opportunities and experiences to aspire and pursue a rewarding and innovative career in the field of aerospace.
We are seeking a dynamic and personable Customer Engagement Executive. This is a new role in a revamped department, at the heart of the largest airshow in the world. An exciting time to join, you will have the freedom to develop the role, making it your own. With an entrepreneurial proactive can-do solution-oriented approach, your knack for forming relationships, methodical eye for detail, and the pure satisfaction that comes from completing a spreadsheet of actions is next to sublime. This role requires a unique mix of creativity, people engagement and detailed administration.
This is a project dependent role with variable working hours including weekend work in the lead up to the event.
The main duties of the role would be:
Support with the promotion, selling, co-ordination and delivery of Showground commercial from promotion and selling, to co-ordination of all onsite delivery requirements for consumer commercial partners including retail traders & exhibitors, interactive activity providers, content partners, sponsor and brand activations
Deliver a high level of customer service, coordinating partner requirements
Ensuring contract fulfilment, strengthen existing relationships whilst developing new business, with a focus on revenue and profit growth.
Ensure that all sales activities are accurately recorded, invoiced, and recorded using MS Excel and CRM systems.
Co-ordination of RIAT Showground commercial administration including all insurance and health and safety documentation is received and approved
Support the Customer Engagement team, to ensure successful delivery of all business activities through smooth onboarding experiences and high levels of customer service.
Support with the co-ordination of RIAT merchandising experiences and online store, with product research, stock management, order fulfilment and click and collect items on site.
Support the Head of Business Development and Customer Care in the recruiting, training and managing temporary staff and volunteers for the respective Customer Engagement teams.
Supporting the overall Customer Experience Department to deliver a successful RIAT
Education :
Educated to GCSE standard or higher
Suitable further education including college and / or university ideally in relevant sector
Experience:
Experience in admin, sales, marketing or customer facing role
Desirable experience in the events or the hospitality sector
Skills:
Microsoft Office software knowledge to an intermediate / advanced level
Desirable knowledge of customer relationship management consumer markets.
Excellent oral and written communication skills, comfortable presenting to all management levels.
Good numerate skills
Strong organisational and negotiation skills with an entrepreneurial mindset.
Able to prioritise tasks and deliver to agreed timescales and deadlines
The ability to remain calm under pressure in a solution-based environment
Qualities:
Positive can-do attitude, strong teamwork ethos, with the determination to succeed
Personable and a natural relationship builder
A proactive self-starter with the ability to work on your own initiative
A creative and imaginative approach, happy to contribute ideas
What We Will Offer:
A competitive salary is accompanied by pension, private healthcare and 4x life assurance, we also hold staff wellbeing and social events throughout the year. You will also be given two complimentary tickets to The Royal International Air Tattoo and a staff discount of 50% for an additional six.
In order to apply, please submit a comprehensive CV along with a covering letter which sets out your interests in the role and encapsulates the aspects of your experience. Closing date 30th November 2025
We are seeking a dynamic and personable Customer Engagement Executive. This is a new role in a revamped department, at the heart of the largest airshow in the world. An exciting time to join, you will have the freedom to develop the role, making it your own. With an entrepreneurial proactive can-do solution-oriented approach, your knack for forming relationships, methodical eye for detail, and the pure satisfaction that comes from completing a spreadsheet of actions is next to sublime. This role requires a unique mix of creativity, people engagement and detailed administration.
This is a project dependent role with variable working hours including weekend work in the lead up to the event.
The main duties of the role would be:
Support with the promotion, selling, co-ordination and delivery of Showground commercial from promotion and selling, to co-ordination of all onsite delivery requirements for consumer commercial partners including retail traders & exhibitors, interactive activity providers, content partners, sponsor and brand activations
Deliver a high level of customer service, coordinating partner requirements
Ensuring contract fulfilment, strengthen existing relationships whilst developing new business, with a focus on revenue and profit growth.
Ensure that all sales activities are accurately recorded, invoiced, and recorded using MS Excel and CRM systems.
Co-ordination of RIAT Showground commercial administration including all insurance and health and safety documentation is received and approved
Support the Customer Engagement team, to ensure successful delivery of all business activities through smooth onboarding experiences and high levels of customer service.
Support with the co-ordination of RIAT merchandising experiences and online store, with product research, stock management, order fulfilment and click and collect items on site.
Support the Head of Business Development and Customer Care in the recruiting, training and managing temporary staff and volunteers for the respective Customer Engagement teams.
Supporting the overall Customer Experience Department to deliver a successful RIAT
Education :
Educated to GCSE standard or higher
Suitable further education including college and / or university ideally in relevant sector
Experience:
Experience in admin, sales, marketing or customer facing role
Desirable experience in the events or the hospitality sector
Skills:
Microsoft Office software knowledge to an intermediate / advanced level
Desirable knowledge of customer relationship management consumer markets.
Excellent oral and written communication skills, comfortable presenting to all management levels.
Good numerate skills
Strong organisational and negotiation skills with an entrepreneurial mindset.
Able to prioritise tasks and deliver to agreed timescales and deadlines
The ability to remain calm under pressure in a solution-based environment
Qualities:
Positive can-do attitude, strong teamwork ethos, with the determination to succeed
Personable and a natural relationship builder
A proactive self-starter with the ability to work on your own initiative
A creative and imaginative approach, happy to contribute ideas
What We Will Offer:
A competitive salary is accompanied by pension, private healthcare and 4x life assurance, we also hold staff wellbeing and social events throughout the year. You will also be given two complimentary tickets to The Royal International Air Tattoo and a staff discount of 50% for an additional six.
In order to apply, please submit a comprehensive CV along with a covering letter which sets out your interests in the role and encapsulates the aspects of your experience. Closing date 30th November 2025