Warranty Controller
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Additional salary information: | Employee Benefits |
| Hours: | Full time |
| Closing date: | 14 December 2025 |
| Location: | West Thurrock, Home Counties, RM20 3FZ |
| Company: | Octane Recruitment Ltd |
| Job type: | Permanent |
| Job reference: | 58478482 |
Summary
Warranty Controller
Location: Grays
Salary: £30,000 OTE £35,000
Are you an organised, detail-driven professional with a passion for accuracy and automotive excellence?
We’re looking for a Warranty Controller to join our team and play a crucial role in managing warranty claims, ensuring smooth processes, and maximising customer satisfaction.
About the Role
As a Warranty Controller, you’ll be responsible for overseeing the full warranty process—from claim submission to final approval. You’ll ensure all documentation is accurate, compliant, and submitted within required timescales. Working closely with service, parts, and manufacturers, you’ll help maintain strong operational standards while protecting profitability.
Key Responsibilities
- Process and submit warranty claims efficiently and accurately
- Audit, review, and monitor claims to ensure compliance with manufacturer standards
- Maintain up-to-date knowledge of warranty procedures and policies
- Liaise with workshop technicians and service teams to gather supporting information
- Resolve rejected claims and chase outstanding credits
- Produce regular reports on claim status, trends, and recoveries
- Ensure all warranty paperwork is filed, tracked, and managed correctly
What We’re Looking For
- Previous experience as a Warranty Controller or within a dealership/service department
- Strong attention to detail with excellent administrative skills
- Ability to work under pressure and meet strict deadlines
- Good communication skills across all levels
- A proactive, problem-solving mindset
What’s in It for You?
- Competitive salary and bonus structure
- Supportive working environment with progression opportunities
- Ongoing training and development
Ready to Apply?
If you’re motivated, confident, and ready to become the Warranty Controller who wants to help build a successful department in Grays, we want to hear from you.
All applications will be treated with the utmost confidentiality
MDLOJ
Consultant: Liam Bolton
Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites
Location: Grays
Salary: £30,000 OTE £35,000
Are you an organised, detail-driven professional with a passion for accuracy and automotive excellence?
We’re looking for a Warranty Controller to join our team and play a crucial role in managing warranty claims, ensuring smooth processes, and maximising customer satisfaction.
About the Role
As a Warranty Controller, you’ll be responsible for overseeing the full warranty process—from claim submission to final approval. You’ll ensure all documentation is accurate, compliant, and submitted within required timescales. Working closely with service, parts, and manufacturers, you’ll help maintain strong operational standards while protecting profitability.
Key Responsibilities
- Process and submit warranty claims efficiently and accurately
- Audit, review, and monitor claims to ensure compliance with manufacturer standards
- Maintain up-to-date knowledge of warranty procedures and policies
- Liaise with workshop technicians and service teams to gather supporting information
- Resolve rejected claims and chase outstanding credits
- Produce regular reports on claim status, trends, and recoveries
- Ensure all warranty paperwork is filed, tracked, and managed correctly
What We’re Looking For
- Previous experience as a Warranty Controller or within a dealership/service department
- Strong attention to detail with excellent administrative skills
- Ability to work under pressure and meet strict deadlines
- Good communication skills across all levels
- A proactive, problem-solving mindset
What’s in It for You?
- Competitive salary and bonus structure
- Supportive working environment with progression opportunities
- Ongoing training and development
Ready to Apply?
If you’re motivated, confident, and ready to become the Warranty Controller who wants to help build a successful department in Grays, we want to hear from you.
All applications will be treated with the utmost confidentiality
MDLOJ
Consultant: Liam Bolton
Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites