Aftersales Support Specialist

Dyddiad hysbysebu:	14 Tachwedd 2025
Cyflog:	£13.08 yr awr
Oriau:	Llawn Amser
Dyddiad cau:	14 Rhagfyr 2025
Lleoliad:	Warrington, Cheshire, WA3 6GD
Gweithio o bell:	Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos
Cwmni:	The Best Connection Group Limited
Math o swydd:	Parhaol
Cyfeirnod swydd:	JN -112025-15296_1763133700

Crynodeb

Exciting new opportunity available in Warrington!! We're looking for an experienced Aftersales Support Specialist to join a busy customer service team. You'll handle escalations, resolve complex complaints, and support customers across multiple channels - ensuring every consumer receives a first-class experience. Duties: Manage and resolve high-level customer complaints Complete root cause analysis and provide detailed reporting Support customers across phone, email, social media, webchat, and online review platforms Collaborate with internal teams to resolve issues and improve service Process and support home delivery orders and queries Identify improvements to drive customer satisfaction Requirements: Minimum 1 year call centre experience Strong background in customer service and complaint handling Excellent telephone manner and attention to detail Ability to analyse data and spot improvement opportunities Strong IT skills Great communication, organisational and stakeholder-management skills Working Hours: Monday to Friday, 9am-5pm Pay Rate: £13.08 per hour Contract Types Available: 3-month temporary contract Temp-to-perm opportunity To apply, please send your CV to or call us today on 01925 629666 for more details.