Patients Services Unit (PSU) Supervisor
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | Slough, SL2 1HD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3559-25-0017 |
Summary
Recruitment, Training and Development of the Patient Services team o Reviewing training needs and sourcing appropriate training o Induction of new staff o Managing training programmes for PSU staff o CV screening and interviewing Line management of the Patient Services team including (supported by HR where appropriate) o Day-to-day resolution of issues and point of contact for questions. o Absence management o Appraisals and feedback o Conflict resolution o Communication of information to the team and collection of feedback from the team Maintain operational efficiency of the PSU team to facilitate exemplary clinical care. o Monitor inbound telephone call volume and adjust staffing to meet peaks and troughs. o Create quarterly rota and share with line manager and team lead. o Monitor and report on admin and call activities. o Manage rota to assist with any maintenance work arising in buildings. Staff rota and working o Allocation of staff to tasks to ensure PSU meets its objectives. o Preparation and maintenance of staff rota o Ensure there is sufficient staff to provide the required level of service for example adjusting cover for holiday and sickness. o Provide staff to complete required functions in other areas, e.g. fire alarm checks, water temperature monitoring, ordering of supplies. o Handle Patient complaints, queries and concerns at source. Provide support in other areas when members of the management team are absent. Provide help in resolving issues and problems affecting Practice operations as appropriate. Mutual support to colleagues Communicate messages and information to the PS teams as agreed by the Executive Team. Answer patient calls, complete administration work and other PS tasks as directed and provide cover for absences. Correct and audit tasks of the PS team (as per PS job description) As well as the responsibilities listed the Patient Services Supervisor will operate as a member of the patient services team participating in the rota for reception, answering patient telephone calls and doing administrative work. We think it is important that time is spent in this way to ensure that the day-to-day needs of the team are understood. The Patient Services Supervisor has an important role to play in assisting members of the Patient Services team with questions and queries. Devising systems for the reporting and repairs of faults Booking contractors for maintenance of sites Oversight and booking of regulatory compliance providers for the sites (e.g. water testing, PAT) Maintaining contact details and bookings of contractors Management of contractors as appropriate