Customer Service Team Manager
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £29,714 per year |
| Hours: | Full time |
| Closing date: | 14 December 2025 |
| Location: | Normanton, West Yorkshire, WF6 1TL |
| Company: | Movianto |
| Job type: | Contract |
| Job reference: | REC002714_1763116347 |
Summary
Are you a passionate people leader with a drive for delivering exceptional customer care? Movianto Normanton is hiring! You will be working a swing shift of 8:00 - 16:00 /9:00 - 17:00 Monday to Friday, with two days on site in Normanton and three days homebased. Starting salary is £29,714.00 per annum, increasing upon successful completion of probation.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Moviantois a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
As a Customer Service Manager, you'll lead a dedicated team supporting around 80-90 clients. You'll drive high service standards, resolve escalated issues, and ensure your team meets all service-level expectations, while fostering a culture of excellence, accountability and growth.
How you'll make an impact as a Customer Service Manager at Movianto:
Lead, coach and develop a high-performing team
* Foster strong client relationships and manage escalations
* Drive service improvement through insights and analysis
* Ensure accurate CRM reporting and SLA compliance
What it will take to thrive as a Customer Service Manager at Movianto:
- Leadership experience in customer service, ideally in logistics or healthcare
- Strong coaching, communication and stakeholder management skills
- Ability to work under pressure and manage performance
- Proficiency in Microsoft Office and CRM tools (Salesforce ideal)