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HOMELESSNESS PREVENTION & OPTIONS OFFICER
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £29,540 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | HU1 1HP |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33247 |
Summary
HOMELESSNESS PREVENTION AND OPTIONS OFFICER - 3 x POSTS
Hull City Council is seeking a committed and proactive individual to join our Housing Options Team. The primary focus of this role is to deliver a high quality and empathetic homelessness advice and assistance service to customers, with an emphasis on preventing homelessness so that the need for homelessness relief and temporary accommodation services is minimised. To help customers find realistic and sustainable housing solutions which meet their needs from a range of options and allocate available council homes.
We are looking for someone with knowledge of the legislation relating to homelessness and social housing allocations, who wants to further their career in social housing, to join us as a Homelessness Prevention and Options Officer. Providing a professional, empathetic and high-quality service to customers, you will investigate homelessness applications, determine and discharge the local authority’s statutory duties and provide a wide range of advice in respect of potential solutions to meet people’s needs, with a particular emphasis on preventing homelessness from occurring.
The role involves regular face to face interaction with clients experiencing homelessness, so strong interpersonal skills and confidence in in-person meetings are essential. The role also involves some office-based working, home working, and outreach work including visits to clients in their homes, ensuring a flexible approach to service delivery.
This is a hugely challenging but rewarding role in an exceptionally busy environment, with those contacting the service for homelessness assistance often being in urgent or crisis situations. You must be willing to own and resolve issues, using professional judgement to make decisions within the legislation whilst empowering customers to find suitable housing solutions at a time when affordable housing options are severely limited and demand far exceeds supply, and as a result their expectations often cannot be met.
For an informal discussion about the role, please contact Katherine Hewitt by email katherine.hewitt@hullcc.gov.uk to arrange.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Hull City Council is seeking a committed and proactive individual to join our Housing Options Team. The primary focus of this role is to deliver a high quality and empathetic homelessness advice and assistance service to customers, with an emphasis on preventing homelessness so that the need for homelessness relief and temporary accommodation services is minimised. To help customers find realistic and sustainable housing solutions which meet their needs from a range of options and allocate available council homes.
We are looking for someone with knowledge of the legislation relating to homelessness and social housing allocations, who wants to further their career in social housing, to join us as a Homelessness Prevention and Options Officer. Providing a professional, empathetic and high-quality service to customers, you will investigate homelessness applications, determine and discharge the local authority’s statutory duties and provide a wide range of advice in respect of potential solutions to meet people’s needs, with a particular emphasis on preventing homelessness from occurring.
The role involves regular face to face interaction with clients experiencing homelessness, so strong interpersonal skills and confidence in in-person meetings are essential. The role also involves some office-based working, home working, and outreach work including visits to clients in their homes, ensuring a flexible approach to service delivery.
This is a hugely challenging but rewarding role in an exceptionally busy environment, with those contacting the service for homelessness assistance often being in urgent or crisis situations. You must be willing to own and resolve issues, using professional judgement to make decisions within the legislation whilst empowering customers to find suitable housing solutions at a time when affordable housing options are severely limited and demand far exceeds supply, and as a result their expectations often cannot be met.
For an informal discussion about the role, please contact Katherine Hewitt by email katherine.hewitt@hullcc.gov.uk to arrange.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
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