Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
ECommerce Coordinator
| Dyddiad hysbysebu: | 14 Tachwedd 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Rhagfyr 2025 |
| Lleoliad: | PO6 1ST |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Rowans Hospice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ECommerce Coordinator |
Crynodeb
About Us
Rowans Hospice is a charity that provides free care and support to adults and their families living in the Portsmouth and South-East Hampshire region who have a life-limiting illness. Established in 1994, our income is generated by ongoing support of the local community, donations, legacies, fundraising and through our retail shops.
The Role
The ECommerce Coordinator role will work across Rowans Hospice Retail which is led by the Warehouse Manager who is responsible to Head of Retail. The role is based at our Rowans Warehouse, Farlington.
Key Responsibilities (please refer to the Job Description for a full list of responsibilities)
Under the direction and leadership of the Warehouse Manager:
To be responsible for selecting donated items, researching and listing products suitable for our online platforms.
To ensure the e-commerce departments are kept organised and tidy to a high standard.
To be responsible for maintaining your own Health Safety in the work place, make appropriate suggestions where there may be an area of concern.
To ensure the quantity of online listing numbers across all platforms are optimised for maximum income generation for the Hospice including using Ai
To ensure the day to day operations of on-line platforms, including managing product listings, updating content and ensure seamless user experience for customers.
To provide exceptional customer service by promptly addressing inquiries, resolving issues.
To prioritise higher value item listings in a timely manner to ensure the online weekly target is achievable.
To take clear, precise and detailed images of all donations across all platforms.
To ensure the packaging of sold items from all online platforms in a timely manner to avoid refunds and breakages.
To arrange dispatch of sold items across all online platforms using various couriers.
To manage all related incoming telephone/message enquiries where needed.
To greet Donors at the door when required and take in suitable donations.
Ensure all Gift Aid opportunities are maximised and accurately processed.
The ideal candidate will have:
Experience of working in the Charity donations sector.
Experience of listing online & administration duties.
Experience of working within online selling platforms eBay, Vinted & Facebook Marketplace.
Photography skills, experience and knowledge of uploading to all online platforms.
Understands expectation and prioritises workload to meet targets, communicates and collaborates with others.
Excellent organisational and multi-tasking skills.
Embrace changes in operational procedures across the organisation.
Through effective communication gets tasks done within agreed deadline and standards.
A Team player with a customer-oriented approach.
Treats all employees fairly and with respect.
Identifies and clarifies individual customer needs.
Treats all customers/donors with courtesy and respect.
Support in the training of all volunteers when required.
Remains focused when faced with competing demands.
Able to use own initiative.
Prioritises work to maximise effective use of resources and effort.
What we Offer
In addition to working for a meaningful cause, we provide:
✔️ Company pension (NHS pension retained if transferring from NHS)
✔️Continuous service recognised service if transferring from NHS
✔️ Health & wellbeing programme
✔️ Employee Assistance Programme
✔️ DSE equipment & uniforms provided
✔️ Generous holiday allowance
✔️ Career development opportunities
✔️ Blue Light Card membership
Join Our Team
Apply today and be part of a dedicated team providing vital hospice care to the community.
Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.
For further information please review the Job Description and to apply for the role please use our online application form
Interviews will take place on 10 December 2025
Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.
Apply now and make a difference!
Rowans Hospice is a charity that provides free care and support to adults and their families living in the Portsmouth and South-East Hampshire region who have a life-limiting illness. Established in 1994, our income is generated by ongoing support of the local community, donations, legacies, fundraising and through our retail shops.
The Role
The ECommerce Coordinator role will work across Rowans Hospice Retail which is led by the Warehouse Manager who is responsible to Head of Retail. The role is based at our Rowans Warehouse, Farlington.
Key Responsibilities (please refer to the Job Description for a full list of responsibilities)
Under the direction and leadership of the Warehouse Manager:
To be responsible for selecting donated items, researching and listing products suitable for our online platforms.
To ensure the e-commerce departments are kept organised and tidy to a high standard.
To be responsible for maintaining your own Health Safety in the work place, make appropriate suggestions where there may be an area of concern.
To ensure the quantity of online listing numbers across all platforms are optimised for maximum income generation for the Hospice including using Ai
To ensure the day to day operations of on-line platforms, including managing product listings, updating content and ensure seamless user experience for customers.
To provide exceptional customer service by promptly addressing inquiries, resolving issues.
To prioritise higher value item listings in a timely manner to ensure the online weekly target is achievable.
To take clear, precise and detailed images of all donations across all platforms.
To ensure the packaging of sold items from all online platforms in a timely manner to avoid refunds and breakages.
To arrange dispatch of sold items across all online platforms using various couriers.
To manage all related incoming telephone/message enquiries where needed.
To greet Donors at the door when required and take in suitable donations.
Ensure all Gift Aid opportunities are maximised and accurately processed.
The ideal candidate will have:
Experience of working in the Charity donations sector.
Experience of listing online & administration duties.
Experience of working within online selling platforms eBay, Vinted & Facebook Marketplace.
Photography skills, experience and knowledge of uploading to all online platforms.
Understands expectation and prioritises workload to meet targets, communicates and collaborates with others.
Excellent organisational and multi-tasking skills.
Embrace changes in operational procedures across the organisation.
Through effective communication gets tasks done within agreed deadline and standards.
A Team player with a customer-oriented approach.
Treats all employees fairly and with respect.
Identifies and clarifies individual customer needs.
Treats all customers/donors with courtesy and respect.
Support in the training of all volunteers when required.
Remains focused when faced with competing demands.
Able to use own initiative.
Prioritises work to maximise effective use of resources and effort.
What we Offer
In addition to working for a meaningful cause, we provide:
✔️ Company pension (NHS pension retained if transferring from NHS)
✔️Continuous service recognised service if transferring from NHS
✔️ Health & wellbeing programme
✔️ Employee Assistance Programme
✔️ DSE equipment & uniforms provided
✔️ Generous holiday allowance
✔️ Career development opportunities
✔️ Blue Light Card membership
Join Our Team
Apply today and be part of a dedicated team providing vital hospice care to the community.
Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.
For further information please review the Job Description and to apply for the role please use our online application form
Interviews will take place on 10 December 2025
Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.
Apply now and make a difference!
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.