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Gastroenterology Specialist Nursing Team Administrator
| Dyddiad hysbysebu: | 14 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Tachwedd 2025 |
| Lleoliad: | Warwick, CV34 5BW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9203-25-0599 |
Crynodeb
Key Result Areas: Undertake complex and sensitive communications in liaison with internal and external professionals, patients and their carers and other agencies as appropriate. Diary Management Helpline management Prioritise correspondence, initiating appropriate action Work as part of a team to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients journey. When patient has multiple specialist needs, assist the patient in co-ordinating their pathways to reduce multiple appointments across the Trust To request new and follow up appointments as required To update and maintain patient records ensuring accurate record keeping at all times. To track appointments, investigations and results, exercising judgement to ensure that clinical attention is urgently drawn to histology and radiology results and updated in the electronic record. Co-ordinate the preparation of prescriptions for patients as per the IBD Specialist Nurses instruction To take responsibility for any patient records that are kept within the gastroenterology nursing offices. To open and distribute post prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all email correspondence. Knowledge, Skills and Experience To have a good level of communication and be able to speak to both clinical staff and patients in a professional manner To be competent in Excel and Word To have high level working knowledge of the Trusts IT systems including Lorenzo, Evolve and ICE To be compliant with Trusts mandatory training To be empathetic with patients and relatives when dealing with sensitive issues To have good organisational skills and be able to prioritise workload so tasks are completed in a timely manner Measurable Result Areas The post holder will be accountable to the Lead Inflammatory Bowel Disease CNS, they will be expected to work autonomously and organise their workload appropriately to ensure letters and results are typed in a timely manner. They will be responsible for ensuring that levels of stationery and patient information booklets are kept stocked appropriately. To be financially aware and inform line manager if any high cost items are required Communications and Working Relationships The post-holder will be dealing with patients who may have sensitive highly emotive issues and will need to provide a professional caring attitude towards them ensuring confidentiality and swift referral to a trained member of the appropriate team. To maintain a professional relationship with immediate and extended work colleagues within the team