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Welfare Officer
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £9,602.88 per year |
| Hours: | Part time |
| Closing date: | 27 November 2025 |
| Location: | Lichfield, Midlands, WS13 6AF |
| Company: | Mencap |
| Job type: | Permanent |
| Job reference: | 58467848 |
Summary
Job Advert
At Mencap we are looking for a compassionate and proactive Welfare Officer to join our supported internships team. The focus of this role is to ensure the welfare and pastoral needs of learners on our Supported Internship are met. You’ll support learners with additional needs to achieve their full potential — ensuring their welfare, wellbeing, and pastoral needs are met every step of the way.
The Welfare Officer position is part time (12 hours per week) permanent contract. You'll be providing both remote and in-person support across our Lichfield site in Staffordshire.
The successful Welfare Officer will?
- Work closely with delivery teams to build their skills and confidence around learner welfare, safeguarding and wellbeing across each programme.
- Work directly with learners and their families, on a 1:1 basis or as part of group sessions within local services.
- Support staff in identifying and responding to safeguarding, Prevent, and pastoral concerns.
- Promote a safe, inclusive, and supportive environment that enables learners to succeed.
- Collaborate effectively with internal teams and external agencies to ensure consistent, high-quality support.
- Identify learners who need additional welfare support and develop individual support plans.
Do you have the key skills and essential experience?
- Experience of dealing with mental health, safeguarding & prevent concerns
- Experience of providing pastoral care & support
- Experience of working with learners who have a learning disability, learning difficulty or autism
- Excellent communication skills and able to efficiently work with a range of internal and external stakeholders
- Knowledge of the issues facing young people statutory Safeguarding and Prevent Legislation Experience of working with young people in an education setting
- Well organised & self-motivated
- Experience to inspire learners and provide effective engagement and support strategies
- Training or qualifications relating to welfare/pastoral support would be desirable. For example, mental health first aid, designated safeguarding lead training, etc
- Experience of dealing with welfare issues of young people.
This is not an exhaustive list of the role or it's requirements, please read the full job description for more details.
Why join Mencap?
At Mencap, we value our people and the passion they bring. You’ll be joining a supportive, inclusive team where your work directly helps young people with SEND gain the confidence and skills to thrive in adult life.
Ready to make a difference?
If you're ready to help shape brighter futures through education, health and care planning, we’d love to hear from you.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.
JOB ID: 34914
This vacancy closes on Thursday 27th November 2025 and interviews will be held in person at our Birmingham office shortly after.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. · Everyone is expected to treat people well and make Mencap an inclusive organisation. · Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes · Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include
people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
At Mencap we are looking for a compassionate and proactive Welfare Officer to join our supported internships team. The focus of this role is to ensure the welfare and pastoral needs of learners on our Supported Internship are met. You’ll support learners with additional needs to achieve their full potential — ensuring their welfare, wellbeing, and pastoral needs are met every step of the way.
The Welfare Officer position is part time (12 hours per week) permanent contract. You'll be providing both remote and in-person support across our Lichfield site in Staffordshire.
The successful Welfare Officer will?
- Work closely with delivery teams to build their skills and confidence around learner welfare, safeguarding and wellbeing across each programme.
- Work directly with learners and their families, on a 1:1 basis or as part of group sessions within local services.
- Support staff in identifying and responding to safeguarding, Prevent, and pastoral concerns.
- Promote a safe, inclusive, and supportive environment that enables learners to succeed.
- Collaborate effectively with internal teams and external agencies to ensure consistent, high-quality support.
- Identify learners who need additional welfare support and develop individual support plans.
Do you have the key skills and essential experience?
- Experience of dealing with mental health, safeguarding & prevent concerns
- Experience of providing pastoral care & support
- Experience of working with learners who have a learning disability, learning difficulty or autism
- Excellent communication skills and able to efficiently work with a range of internal and external stakeholders
- Knowledge of the issues facing young people statutory Safeguarding and Prevent Legislation Experience of working with young people in an education setting
- Well organised & self-motivated
- Experience to inspire learners and provide effective engagement and support strategies
- Training or qualifications relating to welfare/pastoral support would be desirable. For example, mental health first aid, designated safeguarding lead training, etc
- Experience of dealing with welfare issues of young people.
This is not an exhaustive list of the role or it's requirements, please read the full job description for more details.
Why join Mencap?
At Mencap, we value our people and the passion they bring. You’ll be joining a supportive, inclusive team where your work directly helps young people with SEND gain the confidence and skills to thrive in adult life.
Ready to make a difference?
If you're ready to help shape brighter futures through education, health and care planning, we’d love to hear from you.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.
JOB ID: 34914
This vacancy closes on Thursday 27th November 2025 and interviews will be held in person at our Birmingham office shortly after.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. · Everyone is expected to treat people well and make Mencap an inclusive organisation. · Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes · Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include
people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.