Service Manager Norwich
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £37,259 per year |
| Hours: | Full time |
| Closing date: | 27 November 2025 |
| Location: | Norwich, Anglia, NR4 |
| Company: | Mencap |
| Job type: | Permanent |
| Job reference: | 58465859 |
Summary
Job Advert
We are currently looking for a passionate and experienced Service Manager to lead three of our services in the Norwich area. This is an exciting opportunity for someone who enjoys leading teams, making a difference, and ensuring that people receive the highest quality support.
As a Service Manager, you will be responsible for inspiring and developing a dedicated team of Support Workers. You will ensure that the services deliver high-quality, person-centred support in line with Mencap’s values and CQC standards. Your role will involve managing day-to-day operations such as rotas, budgets and compliance, while maintaining strong relationships with the people we support, their families, and external professionals. Above all, you will create a positive, empowering environment where people are supported to live the lives they choose with independence and joy.
We’re looking for someone who is caring, organised, and confident working in a people-focused setting. Experience in social care or management is desirable, as you will need to have an understanding of what great quality care looks like. A full UK driving licence is essential, as you will be supporting services across the Norwich area.
Your working week is flexible over the 7 days week and may include working weekends.
Job ID 35047
Benefits
Here at Mencap, we offer a range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document with all of the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carer’s. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
- Everyone is expected to treat people well and make Mencap an inclusive organisation.
- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
- Everywhere people will feel respected, valued, and safe to be themselves.
We are currently looking for a passionate and experienced Service Manager to lead three of our services in the Norwich area. This is an exciting opportunity for someone who enjoys leading teams, making a difference, and ensuring that people receive the highest quality support.
As a Service Manager, you will be responsible for inspiring and developing a dedicated team of Support Workers. You will ensure that the services deliver high-quality, person-centred support in line with Mencap’s values and CQC standards. Your role will involve managing day-to-day operations such as rotas, budgets and compliance, while maintaining strong relationships with the people we support, their families, and external professionals. Above all, you will create a positive, empowering environment where people are supported to live the lives they choose with independence and joy.
We’re looking for someone who is caring, organised, and confident working in a people-focused setting. Experience in social care or management is desirable, as you will need to have an understanding of what great quality care looks like. A full UK driving licence is essential, as you will be supporting services across the Norwich area.
Your working week is flexible over the 7 days week and may include working weekends.
Job ID 35047
Benefits
Here at Mencap, we offer a range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document with all of the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carer’s. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
- Everyone is expected to treat people well and make Mencap an inclusive organisation.
- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
- Everywhere people will feel respected, valued, and safe to be themselves.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.