WSD Assistant Workplace Manager
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £36,000 to £39,494 per year |
| Hours: | Full time |
| Closing date: | 26 November 2025 |
| Location: | Manchester |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 437427/2 |
Summary
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.
Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:
- Striving for excellence- We always aim to deliver great results
- Empowering through respect- We insist on fair treatment for all, always
- Acting with integrity- We consistently do the right thing
- Succeeding together- We rely on each other to achieve success
We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.
We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
Role Purpose and Main Duties
The Assistant Workplace Manager is a pivotal position within the Workplace Service Delivery Team, reporting to and supporting the Management of Supplier Performance and Contract Delivery.
The position is to be based in the North East of England and will cover areas such as Darlington, Newcastle, Middlesbrough, Glasgow, Aberdeen and East Kilbride.
The post holder will be the face of Workplace Services to GPA clients and customers, suppliers and GPA stakeholders across their designated sites within the GPA’s North operational regions.
The Assistant Workplace Manager is responsible for first line engagement with workplace service supplier’s contractor delivery, and customer/stakeholder relationships in the everyday BAU management of supplier performance management and contract delivery throughout the designated supplier contracts.
The role is the daily face to internal customers, and our FM and Performance Partner supplier partners.
The post-holder will be responsible for resolving internal customer issues and complaints from client organisations or those arising from the helpdesk, escalating as necessary to workplace managers and wider GPA directorates to ensure timely action.
The role may also oversee the delivery of client-funded projects and other low value projects and provide information to help define and deliver capital projects.
The post-holder will effectively manage the supplier partners to ensure service delivery standards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front.
They will work collaboratively with colleagues from other key areas within WSD (e.g., the H&S, Security, Engineering, Sustainability, Social Value and H&S compliance teams) and will play a key part in ensuring GPA delivers the required levels of contractual and statutory compliance to our clients to ensure customer satisfaction.
Key Responsibilities
This Assistant Workplace Manager role will include the following key responsibilities:
- Responsible for understanding and delivering operational processes required to manage the delivery of services, payments and audit regime;
- Responsible for ensuring appropriate internal governance procedures are implemented in procuring and authorising spend to ensure appropriate value for money and contract delivery;
- Responsible for resolving customer issues and complaints, escalating when appropriate to the Workplace Manager.
- Responsible for managing client expectations against the GPA Service Offer, maintaining communications via digital CRM systems (Salesforce) and via collaboration with a wide network of GPA dedicated Client Managers;
- Responsible for the proactive management of supplier performance across all FM services, using digital reporting systems / data to measure statutory and contractual compliance and performance against KPIs;
- Liaising with the wider GPA stakeholders as required to seek / offer advice and guidance;
- Reviewing and updating, as required, contractual service details for the GPA Hub (and other GPA properties where appropriate) via agreed variation/scheduling and commercial process; ensuring data accurately reflected on relevant systems; and
- Responsibility for all reasonable and authorised requests to support the business needs of the regional management team, GPA senior leadership team or other key GPA stakeholders.
This role will continuously evolve to meet the changing needs of the GPA and our Clients but will include:
- supporting key functions across the region (e.g., management of client / contract spend data, maintaining change control registers);
- monitoring and updating contractual change control (CCR) registers, ensuring all contract variations, risk notices, contract notices and other contractual documentation is recorded accurately within the GPAS digital repositories;
- monitoring group email accounts;
- audit preparation and tracking progress against agreed actions; and
- tracking progress and escalating new and emerging operational risks to senior management team/s.
Proud member of the Disability Confident employer scheme