11838 - Team Leader – Northampton CNBC
| Posting date: | 14 November 2025 |
|---|---|
| Salary: | £29,303 to £31,061 per year |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | NN1 2LH |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 11838 |
Summary
Proud to serve. Proud to keep justice going.
We are offering an exciting opportunity to work towards an Apprenticeship Qualification (Improvement Technician Apprenticeship Level 3) alongside this Team Leader position. Please check if you’re eligible below!
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
Our National Services manage centralised administrative and contact functions (telephone helpdesks) in HMCTS and we’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
You will be expected to commit to our 12-month Apprenticeship Programme as part of this offer, please see below for further details.
Your skills and experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focussed environment
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills
For a full job description, please read supporting document included below before applying
Our Apprenticeship Offer - Improvement Technician Apprenticeship Level 3 (AO)
An apprenticeship offers a fantastic opportunity to earn while you learn. Fully funded by your employer, you'll receive protected learning time during your working week to complete your studies. You'll work through the modules of your apprenticeship and apply what you've learned in your job role. Throughout this journey, you'll be fully supported by a work coach and complete online learning with regular check-ins with your coach and your manager.
This is a chance to focus on developing new transferable skills and a great opportunity to enhance your personal growth and career progression. At the end of your apprenticeship, you'll receive certification and be able to take those skills with you, wherever your career may lead.
To be eligible to apply you must;
Spend 50% of your time working in England
Have the Right to Work in England
Have been resident in the UK or EEA for the last 3 years
Not be on another funded learning programme at the same time
This opportunity is open to everyone, however if you are aged 16 to 18 years, the entry requirements for the apprenticeship are Level 2 Functional Skills in Maths and English (grades 9 – 4 in a Maths and English), or you will need to complete Level 2 Functional Skills in Maths and English alongside the apprenticeship. If you are over the age of 18 you will not have to complete this.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to business needs, the minimum working hours per week for this role will be 20.
Occasional travel to other courts
For this post, occasional travel to other National Services sites may be required.
We are offering an exciting opportunity to work towards an Apprenticeship Qualification (Improvement Technician Apprenticeship Level 3) alongside this Team Leader position. Please check if you’re eligible below!
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
Our National Services manage centralised administrative and contact functions (telephone helpdesks) in HMCTS and we’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
You will be expected to commit to our 12-month Apprenticeship Programme as part of this offer, please see below for further details.
Your skills and experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focussed environment
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills
For a full job description, please read supporting document included below before applying
Our Apprenticeship Offer - Improvement Technician Apprenticeship Level 3 (AO)
An apprenticeship offers a fantastic opportunity to earn while you learn. Fully funded by your employer, you'll receive protected learning time during your working week to complete your studies. You'll work through the modules of your apprenticeship and apply what you've learned in your job role. Throughout this journey, you'll be fully supported by a work coach and complete online learning with regular check-ins with your coach and your manager.
This is a chance to focus on developing new transferable skills and a great opportunity to enhance your personal growth and career progression. At the end of your apprenticeship, you'll receive certification and be able to take those skills with you, wherever your career may lead.
To be eligible to apply you must;
Spend 50% of your time working in England
Have the Right to Work in England
Have been resident in the UK or EEA for the last 3 years
Not be on another funded learning programme at the same time
This opportunity is open to everyone, however if you are aged 16 to 18 years, the entry requirements for the apprenticeship are Level 2 Functional Skills in Maths and English (grades 9 – 4 in a Maths and English), or you will need to complete Level 2 Functional Skills in Maths and English alongside the apprenticeship. If you are over the age of 18 you will not have to complete this.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to business needs, the minimum working hours per week for this role will be 20.
Occasional travel to other courts
For this post, occasional travel to other National Services sites may be required.