Service Desk Analyst - INTERNAL TO NHS WALES
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £27,898.00 to £30,615.00 per year |
| Additional salary information: | £27898.00 - £30615.00 a year |
| Hours: | Full time |
| Closing date: | 20 November 2025 |
| Location: | Cardiff, CF11 9AD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M9025-25-0145 |
Summary
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Develop andmaintainrelationships with customers and users and to be seen as their customer champion who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. Maintain an array of information flows and databases designed to support the service management function. Carry out, asrequired, a regular audit of these databases and be able to action scheduled and ad hoc reporting requirements. Tomaintainregular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents.