Band 3 Administration - Bristol
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 27 November 2025 |
| Location: | Bristol, BS10 5NB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-25-1050 |
Summary
Liaise with a wide range of stakeholders, both internal and external to the organisation, including:medical staff, multidisciplinary teams (community or inpatient), service users and carers, health and social care teams, third-sector and voluntary agencies, community groups and local authority provision, and other statutory agencies such as the Police and Ministry of Justice. Provide secretarial support to named medical staff and the management team. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff, and carers relating to appointments, admissions, and meetings. Provide and receive routine and complex information, including dealing with enquiries from external stakeholders and the public. This includes updating patient notes and collating information for transfer of care, which may involve sensitive information. Work within a multidisciplinary environment, ensuring effective communication with appropriate team members and facilitating administrative processes for team meetings. Receive and open mail (paper and electronic) and distribute or dispatch accordingly, ensuring appropriate action is taken with high-priority items. Manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner. Exercise judgment when dealing with patient enquiries; analyse and resolve non-clinical patient problems, including conflicting diary appointments, schedules, clinics, meetings, and tribunals. Escalate issues to the Lead Clinical Services Administrator as appropriate. Arrange meetings and appointments for team members, negotiating diary conflicts and competing priorities as appropriate. This includes scheduling consultant clinic appointments, tribunals, room bookings, and other bookings as required. Type patient reports, correspondence, and emails as required; deal with telephone and face-to-face enquiries from patients; and input accurate and up-to-date patient data onto the RiO system. Order stationery and other necessary items for the team via the procurement system. The post holder may also be responsible for petty cash float and handling. Please see the attached job description for a full list of duties and responsibilities.