Soft Service Manager
| Posting date: | 13 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 December 2025 |
| Location: | SW1A 2EG |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 149868 |
Summary
Soft Service Manager
Contract: Government
Location: London, SW1A 2EG
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced and proactive Soft Services Manager to lead the delivery of cleaning, reception, and workplace services at Whitehall.
You’ll play a key role in creating an environment that enhances well-being, productivity, and collaboration while ensuring consistently high service standards.
Job Description
Working closely with the Workplace Experience Manager, Key Account Manager, and client team, you’ll ensure that all soft services operate efficiently, safely, and in line with both contractual requirements and the client’s expectations.
This is a hands-on leadership role with the opportunity to make a visible impact and drive continuous improvement from day one.
Key Responsibilities
Act as the primary point of contact for all soft services on site.
Oversee the delivery of cleaning, pest control, grounds maintenance, reception, mail, and porterage services.
Lead, motivate, and develop a diverse team - including recruitment, training, performance, payroll, and well-being management.
Ensure full compliance with Health & Safety standards, legal obligations, and contractual commitments.
Lead on risk assessments, SOPs, and COSHH documentation, supporting the Cleaning Supervisor as required.
Monitor and report on quality standards, attendance, and service performance.
Manage procurement processes, including Billable Work Orders, POs, goods receipting, and invoice approvals.
Professional and Personal Competencies/Qualifications
Proven experience managing multi-service FM operations, particularly within cleaning and front-of-house environments.
Strong knowledge of cleaning methodologies, HSE compliance, and workplace standards.
Effective leader with the ability to motivate teams and deliver results in a high-profile environment.
Confident communicator with excellent stakeholder management and Microsoft Office skills.
Flexible, hands-on approach with a focus on service excellence and continuous improvement.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, SW1A 2EG
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced and proactive Soft Services Manager to lead the delivery of cleaning, reception, and workplace services at Whitehall.
You’ll play a key role in creating an environment that enhances well-being, productivity, and collaboration while ensuring consistently high service standards.
Job Description
Working closely with the Workplace Experience Manager, Key Account Manager, and client team, you’ll ensure that all soft services operate efficiently, safely, and in line with both contractual requirements and the client’s expectations.
This is a hands-on leadership role with the opportunity to make a visible impact and drive continuous improvement from day one.
Key Responsibilities
Act as the primary point of contact for all soft services on site.
Oversee the delivery of cleaning, pest control, grounds maintenance, reception, mail, and porterage services.
Lead, motivate, and develop a diverse team - including recruitment, training, performance, payroll, and well-being management.
Ensure full compliance with Health & Safety standards, legal obligations, and contractual commitments.
Lead on risk assessments, SOPs, and COSHH documentation, supporting the Cleaning Supervisor as required.
Monitor and report on quality standards, attendance, and service performance.
Manage procurement processes, including Billable Work Orders, POs, goods receipting, and invoice approvals.
Professional and Personal Competencies/Qualifications
Proven experience managing multi-service FM operations, particularly within cleaning and front-of-house environments.
Strong knowledge of cleaning methodologies, HSE compliance, and workplace standards.
Effective leader with the ability to motivate teams and deliver results in a high-profile environment.
Confident communicator with excellent stakeholder management and Microsoft Office skills.
Flexible, hands-on approach with a focus on service excellence and continuous improvement.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.