Plumbing Technical Support Advisor
| Posting date: | 13 November 2025 |
|---|---|
| Salary: | £30,000.0 to £36,000.0 per year |
| Additional salary information: | £30,000 to £36,000 |
| Hours: | Full time |
| Closing date: | 13 December 2025 |
| Location: | Birmingham, West Midlands, B6 7JJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4744196_1763037377 |
Summary
Your new company
We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide.
Your new role
As a Plumbing Technical Support Advisor, you will join a team of four advisors dedicated to providing expert technical assistance to customers. You will handle queries via phone and email, offering practical solutions and guidance on a wide range of plumbing products. This is an advisory role, so you'll focus on troubleshooting, product compatibility, and helping customers resolve technical issues quickly and effectively.
What you'll need to succeed
- A strong plumbing background is essential; experience with gas systems is highly desirable.
- No formal qualifications are required, but practical hands-on experience is key.
- Excellent communication skills and the ability to explain technical information clearly.
- A customer-focused approach and strong problem-solving skills.
- Ability to work collaboratively within a team and manage multiple queries efficiently.
What you'll get in return
- A competitive salary between £30,000 - £36,000.
- Free on-site parking.
- 25 days annual leave plus bank holidays.
- The opportunity to join a supportive team within a well-established and respected business.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk