Menu
Warning This job advert has expired and applications have closed.

Customer Service Advisor

Job details
Posting date: 13 November 2025
Salary: £25,000 to £30,000 per year
Hours: Full time
Closing date: 13 December 2025
Location: TN32
Remote working: On-site only
Company: Thorn Baker Recruitment
Job type: Temporary
Job reference: Cust-Hast-1121

Summary

Customer Service Advisor

Remote | Monday–Friday, 9:00am–5:30pm
Temporary Role


Thorn Baker Industrial Recruitment is proud to be working in partnership with our client to recruit a Customer Service Advisor to join their busy Vaccination Services team.

About the Role

This is an exciting opportunity for an organised and proactive individual to provide first-class administrative and customer service support within a healthcare setting. You’ll be the first point of contact for customers, handling a high volume of calls and emails, providing accurate information, and ensuring a smooth and positive customer journey from start to finish.

Key Responsibilities

  • Handle inbound and outbound calls and emails via Zendesk.


  • Support customers with enquiries, product information, and account management.


  • Manage workload effectively, prioritising tasks during busy periods.


  • Maintain a high standard of accuracy and attention to detail.


  • Handle and escalate complaints professionally when required.


  • Collaborate with your line manager and the wider customer service team.


    About You

    You’ll bring strong communication skills, a keen eye for detail, and a passion for providing excellent service.

    Essential skills and experience:

    • Proficient in Microsoft Word, Excel, and Outlook.


    • Experience in B2B client support.


    • Exceptional written and verbal communication skills.


    • Strong sense of urgency and customer focus.


      Desirable:

      • Minimum of 3 A-levels (or equivalent).


      • 2+ years’ experience in a customer service role.


      • Background or interest in healthcare.


        If you’re ready to bring your organisational skills and customer focus to a dynamic healthcare team, apply today through Thorn Baker Industrial Recruitment and take the next step in your career!

        NID02