Vulnerable Customer Specialist
| Dyddiad hysbysebu: | 12 Tachwedd 2025 |
|---|---|
| Cyflog: | £30,000 i £40,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Rhagfyr 2025 |
| Lleoliad: | Bristol, South West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Brite Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
VULNERABLE CUSTOMER SPECIALIST
BRISTOL / HYBRID
£30-40k
Our client based in Bristol is looking to recruit a Vulnerable Customer Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Vulnerable Customer Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Vulnerable Customer Specialist you will:
•Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
•Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
•Maintain up to date with industry regulations and products.
•Ensure accurate record keeping for all customer contact and decisions.
•Liaise with other departments as needed.
•Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Vulnerable Customer Specialist, you must have:
•Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
•Prior debt collections experience is preferred
•Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
•Ability to work to set targets and guidelines.
•Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Vulnerable Customer Specialist, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!
BRISTOL / HYBRID
£30-40k
Our client based in Bristol is looking to recruit a Vulnerable Customer Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Vulnerable Customer Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Vulnerable Customer Specialist you will:
•Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
•Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
•Maintain up to date with industry regulations and products.
•Ensure accurate record keeping for all customer contact and decisions.
•Liaise with other departments as needed.
•Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Vulnerable Customer Specialist, you must have:
•Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
•Prior debt collections experience is preferred
•Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
•Ability to work to set targets and guidelines.
•Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Vulnerable Customer Specialist, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!