Single Point of Access Officer
| Posting date: | 12 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 November 2025 |
| Location: | Conwy County, Wales |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Temporary |
| Job reference: | REQ006836 |
Summary
Lleoliad gwaith: Coed Pella
Rydym ni’n chwilio am weinyddwr penigamp a thriniwr galwadau profiadol, sydd â chefndir o ddelio â llwyth gwaith trwm ac sy’n gallu ymdopi â gofynion sy’n gwrthdaro.
Ydych chi’n drefnus? Ydych chi’n gallu siarad gyda phobl ar y ffôn? Ydych chi’n gallu gweithio’n rhan o dîm? Ydych chi wedi arfer gweithio’n gyflym? Yna efallai mai dyma’r swydd i chi!
Mae’r Tîm Un Pwynt Mynediad rŵan yn rhan o’r Gwasanaeth Gwybodaeth, Cymorth a Chyngor sy’n helpu aelodau o’r cyhoedd, eu teuluoedd ac unrhyw weithiwr proffesiynol sy’n eu cefnogi, i gael gafael ar y wybodaeth gywir ar yr adeg gywir.
Ydych chi’n dda am gael y wybodaeth orau allan o bobl i ymateb i’w ymholiad yn gyflym? Byddwn yn eich darparu â hyfforddiant a chefnogaeth i’ch galluogi i ganfod y camau nesaf mwyaf priodol; gwneud atgyfeiriadau a/neu gyfeirio galwyr at y cymorth cywir. Byddwch angen llawer o wytnwch personol, ond byddwn yn eich helpu i fagu hyder mewn delio â sefyllfaoedd heriol.
Mae’r gallu i gyfathrebu yn Saesneg yn hanfodol, ac mae’r gallu i sgwrsio’n gartrefol gyda chwsmeriaid yn Gymraeg hefyd yn hanfodol ar gyfer y swydd hon.
Wrth lenwi eich ffurflen gais, dylech ddarparu enghreifftiau sydd yn dangos eich profiad.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS).
Bydd dealltwriaeth o ofal cymdeithasol o gymorth, ond gellir ei dysgu yn ystod eich amser yn y swydd.
Buddion:
- Goruchwyliaeth Reolaidd gan eich Rheolwr Tîm
- Mynediad i hyfforddiant drwy Ofal Cymdeithasol a rhaglenni hyfforddiant Corfforaethol, yn ogystal â hyfforddiant allanol os yw'n briodol.
- Bod yn rhan o sefydliad sy’n sicrhau arferion gweithio diogel a llawn cefnogaeth, drwy bolisïau gweithwyr cadarn.
- Mynediad i nifer o fuddion gweithwyr, gan gynnwys Buddion Conwy, a Ffit Conwy.
- Gweithio mewn gofod swyddfa pwrpasol, sy’n agos i nifer o siopau, lleoedd bwyd o safon a choffi da!
Siaradwch â ni:
Os oes gennych unrhyw gwestiynau, neu os hoffech gael gwybod rhagor am y swydd hon, mae croeso i chi gysylltu â Ruth Barr, Un Pwynt Mynediad a Hawliau Lles
E-bost: Ruth.barr1@conwy.gov.uk Ffôn: 01492 574668
Gofynion y Gymraeg: Mae’r gallu i gyfarthrebu yn y Gymraeg yn hanfodol ar gyfer y swydd hon. Rydym ni wedi ymrwymo i'r Gymraeg ac yn falch iawn o’n diwylliant Cymreig. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd. Rydym yn frwdfrydig dros eich cefnogi a’ch annog i ddefnyddio’ch Cymraeg, beth bynnag eich lefel; ac mae gennym ni ddosbarthiadau am ddim ar gyfer pob lefel, wyneb yn wyneb ac ar-lein, i’ch cefnogi chi ymhellach.
Work base: Coed Pella
We are looking for a top notch administrator and experienced call handler, with a background in dealing with high volume workload and juggling conflicting demands.
Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you!
The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.
Are you good at getting the best information out of people to respond to their query quickly? We will provide you with training and support to enable you to identify the most appropriate next steps; making referrals and/or signposting callers to the right help. You’ll need personal resilience, but we will help you to gain confidence in dealing with challenging situations.
The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is also essential for this post.
When completing your application form, please provide examples evidencing your experience.
Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS).
An understanding of social care assists but can be learned “on the job”.
Benefits:
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!
Talk to us:
If you have any questions or would like to know more about this role, please don’t hesitate to contact Ruth Barr, Team Manager – SPoA & Welfare Rights
Email: ruth.barr1@conwy.gov.uk Phone: 01492 574668
Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Rydym ni’n chwilio am weinyddwr penigamp a thriniwr galwadau profiadol, sydd â chefndir o ddelio â llwyth gwaith trwm ac sy’n gallu ymdopi â gofynion sy’n gwrthdaro.
Ydych chi’n drefnus? Ydych chi’n gallu siarad gyda phobl ar y ffôn? Ydych chi’n gallu gweithio’n rhan o dîm? Ydych chi wedi arfer gweithio’n gyflym? Yna efallai mai dyma’r swydd i chi!
Mae’r Tîm Un Pwynt Mynediad rŵan yn rhan o’r Gwasanaeth Gwybodaeth, Cymorth a Chyngor sy’n helpu aelodau o’r cyhoedd, eu teuluoedd ac unrhyw weithiwr proffesiynol sy’n eu cefnogi, i gael gafael ar y wybodaeth gywir ar yr adeg gywir.
Ydych chi’n dda am gael y wybodaeth orau allan o bobl i ymateb i’w ymholiad yn gyflym? Byddwn yn eich darparu â hyfforddiant a chefnogaeth i’ch galluogi i ganfod y camau nesaf mwyaf priodol; gwneud atgyfeiriadau a/neu gyfeirio galwyr at y cymorth cywir. Byddwch angen llawer o wytnwch personol, ond byddwn yn eich helpu i fagu hyder mewn delio â sefyllfaoedd heriol.
Mae’r gallu i gyfathrebu yn Saesneg yn hanfodol, ac mae’r gallu i sgwrsio’n gartrefol gyda chwsmeriaid yn Gymraeg hefyd yn hanfodol ar gyfer y swydd hon.
Wrth lenwi eich ffurflen gais, dylech ddarparu enghreifftiau sydd yn dangos eich profiad.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS).
Bydd dealltwriaeth o ofal cymdeithasol o gymorth, ond gellir ei dysgu yn ystod eich amser yn y swydd.
Buddion:
- Goruchwyliaeth Reolaidd gan eich Rheolwr Tîm
- Mynediad i hyfforddiant drwy Ofal Cymdeithasol a rhaglenni hyfforddiant Corfforaethol, yn ogystal â hyfforddiant allanol os yw'n briodol.
- Bod yn rhan o sefydliad sy’n sicrhau arferion gweithio diogel a llawn cefnogaeth, drwy bolisïau gweithwyr cadarn.
- Mynediad i nifer o fuddion gweithwyr, gan gynnwys Buddion Conwy, a Ffit Conwy.
- Gweithio mewn gofod swyddfa pwrpasol, sy’n agos i nifer o siopau, lleoedd bwyd o safon a choffi da!
Siaradwch â ni:
Os oes gennych unrhyw gwestiynau, neu os hoffech gael gwybod rhagor am y swydd hon, mae croeso i chi gysylltu â Ruth Barr, Un Pwynt Mynediad a Hawliau Lles
E-bost: Ruth.barr1@conwy.gov.uk Ffôn: 01492 574668
Gofynion y Gymraeg: Mae’r gallu i gyfarthrebu yn y Gymraeg yn hanfodol ar gyfer y swydd hon. Rydym ni wedi ymrwymo i'r Gymraeg ac yn falch iawn o’n diwylliant Cymreig. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd. Rydym yn frwdfrydig dros eich cefnogi a’ch annog i ddefnyddio’ch Cymraeg, beth bynnag eich lefel; ac mae gennym ni ddosbarthiadau am ddim ar gyfer pob lefel, wyneb yn wyneb ac ar-lein, i’ch cefnogi chi ymhellach.
Work base: Coed Pella
We are looking for a top notch administrator and experienced call handler, with a background in dealing with high volume workload and juggling conflicting demands.
Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you!
The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.
Are you good at getting the best information out of people to respond to their query quickly? We will provide you with training and support to enable you to identify the most appropriate next steps; making referrals and/or signposting callers to the right help. You’ll need personal resilience, but we will help you to gain confidence in dealing with challenging situations.
The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is also essential for this post.
When completing your application form, please provide examples evidencing your experience.
Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS).
An understanding of social care assists but can be learned “on the job”.
Benefits:
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!
Talk to us:
If you have any questions or would like to know more about this role, please don’t hesitate to contact Ruth Barr, Team Manager – SPoA & Welfare Rights
Email: ruth.barr1@conwy.gov.uk Phone: 01492 574668
Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.