Regional Workplace Manager
| Posting date: | 12 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | DD2 3QH |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 85091 |
Summary
Company name:
Mitie Business Services - Central Government; Department for Transport
Job Title:
Regional Workplace Manager
Reporting to (position)
Compliance Manager
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it is keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Role objectives and responsibilities
The purpose of this role is to lead the soft (cleaning) service delivery supporting the Compliance Manager on the Department for Transport (DfT) facilities management contract within their geographical area of responsibility. The role is responsible for supporting all areas of soft service delivery to all affected properties within the defined geographical area.
The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P & L, SLA's and KPI performance measurement.
The role will provide leadership to all staff and key supply partners, inspiring performance excellence across all levels and in all soft service delivery areas, working within the agreed commercial model and budgets and to drive innovation, operational excellence, and continuous improvement in delivering a best-in-class soft service provision.
Candidates will be required to meet security checks (BPSS & NPPV Level 2) to work on the client premises.
Main duties
· To support the Compliance Manager in managing the Soft (Cleaning) service delivery throughout their geographical area in line with contract obligations and service standards.
· To manage the cleaning teams and ensure appropriate levels of resources are deployed with succession and development plans in place.
· Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
· To embed a zero accidents culture of Health and Safety within the contract
· Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets.
· To drive performance levels across the region with implementation of Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model.
· To ensure Mitie staff are fully motivated in their work, visibly live the corporate values and exhibit the behaviours that enhance their work experience and the experience of the customers they serve.
· Auditing site logbooks and rectifying issues found, reviewing cleaning standards and improving where required.
Person Specification
Essential
· Substantial and proven experience in multi-site soft services TFM contracts
· Experience in management of Soft (Cleaning) service delivery across a diverse multi-site portfolio.
· Excellent people communication skills: ability to manage and develop positive relationships with stakeholders.
· Experience in managing change projects within FM environments.
· IT literate in CAFM Information Management Systems.
· Experience in successfully working in a pressured and stressful environment.
· Good working knowledge of H&S related to TFM services.
· Relevant industry experience.
· Pass Vetting Clearance with no concerns.
· Full UK Driving licence.
Desirable
-Qualified to ONC/HNC level or equivalent in facilities management, business support services, cleaning, security, catering or other suitable discipline.
Personal Qualities & Behaviours
· Proven ability to lead, direct and motivate teams effectively.
· A team player but able to work under own initiative and able to escalate matters out of own limitations.
· Ability to organise and prioritise workload for multiple resources and functional areas.
· Strong communications skills, both written and verbal
· A strong customer centric approach
· Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
· Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.
· Demonstrate ability to manage multiple issues and short-term projects concurrently.
· IT literacy - candidate must have strong report writing skills. Microsoft Office, Excel, and PowerPoint proficiency required.
· Ability to make decisions based on key evidence and information.
· Actively encourages the team to adapt new practices and lead by example.
· Ability to travel.
Note
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Mitie Business Services - Central Government; Department for Transport
Job Title:
Regional Workplace Manager
Reporting to (position)
Compliance Manager
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it is keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Role objectives and responsibilities
The purpose of this role is to lead the soft (cleaning) service delivery supporting the Compliance Manager on the Department for Transport (DfT) facilities management contract within their geographical area of responsibility. The role is responsible for supporting all areas of soft service delivery to all affected properties within the defined geographical area.
The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P & L, SLA's and KPI performance measurement.
The role will provide leadership to all staff and key supply partners, inspiring performance excellence across all levels and in all soft service delivery areas, working within the agreed commercial model and budgets and to drive innovation, operational excellence, and continuous improvement in delivering a best-in-class soft service provision.
Candidates will be required to meet security checks (BPSS & NPPV Level 2) to work on the client premises.
Main duties
· To support the Compliance Manager in managing the Soft (Cleaning) service delivery throughout their geographical area in line with contract obligations and service standards.
· To manage the cleaning teams and ensure appropriate levels of resources are deployed with succession and development plans in place.
· Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
· To embed a zero accidents culture of Health and Safety within the contract
· Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets.
· To drive performance levels across the region with implementation of Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model.
· To ensure Mitie staff are fully motivated in their work, visibly live the corporate values and exhibit the behaviours that enhance their work experience and the experience of the customers they serve.
· Auditing site logbooks and rectifying issues found, reviewing cleaning standards and improving where required.
Person Specification
Essential
· Substantial and proven experience in multi-site soft services TFM contracts
· Experience in management of Soft (Cleaning) service delivery across a diverse multi-site portfolio.
· Excellent people communication skills: ability to manage and develop positive relationships with stakeholders.
· Experience in managing change projects within FM environments.
· IT literate in CAFM Information Management Systems.
· Experience in successfully working in a pressured and stressful environment.
· Good working knowledge of H&S related to TFM services.
· Relevant industry experience.
· Pass Vetting Clearance with no concerns.
· Full UK Driving licence.
Desirable
-Qualified to ONC/HNC level or equivalent in facilities management, business support services, cleaning, security, catering or other suitable discipline.
Personal Qualities & Behaviours
· Proven ability to lead, direct and motivate teams effectively.
· A team player but able to work under own initiative and able to escalate matters out of own limitations.
· Ability to organise and prioritise workload for multiple resources and functional areas.
· Strong communications skills, both written and verbal
· A strong customer centric approach
· Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
· Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.
· Demonstrate ability to manage multiple issues and short-term projects concurrently.
· IT literacy - candidate must have strong report writing skills. Microsoft Office, Excel, and PowerPoint proficiency required.
· Ability to make decisions based on key evidence and information.
· Actively encourages the team to adapt new practices and lead by example.
· Ability to travel.
Note
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.