ENT Medical Secretary and Pathway Co-ordinator

Posting date:	12 November 2025
Salary:	£32,199.00 to £34,876.00 per year
Additional salary information:	£32199.00 - £34876.00 a year
Hours:	Full time
Closing date:	26 November 2025
Location:	Orpington, BR6 8ND
Company:	NHS Jobs
Job type:	Contract
Job reference:	C9213-25-1126

Summary

To provide a full secretarial service to the Clinician/s. To review and check returned letters before circulating to GPs, patients and other clinicians ensuring that quality standards are met. To manage Clinician/s annual leave requests ensuring wider teams are notified of approved leave and activity reviewed where impacted. To ensure all patient demographic details (address, postcode, GP & Ethnic Group) are checked and any amendments/corrections are carried out in an accurate and timely fashion. To manage ENT Outpatient workqueues for PRUH and Beckenham Beacon Hospital ensuring appointments are booked efficiently in clinical, chronological order. Ensure clinic investigation orders, waiting list entries and onward referrals are requested on EPIC. To cross cover within the team or cover the Medical Secretary, including periods of absence and high demand. To maintain a full and comprehensive knowledge of medical and drug terminology, theoretical knowledge of procedures carried within all specialties in the department. Ensure external correspondence and investigations are available on EPIC. To support the Department and Admissions in ensuring the National 18 week RTT Programme and the Elective Access policy aims to ensure that all patients referred for care at Kings are treated efficiently, effectively, and in a timely manner appropriate to their clinical condition and RTT management is in line with national guidance, access targets, and the best standards of patient care. To prepare acknowledgment letters and draft responses as required, and prioritise incoming correspondence ensuring that it is promptly dealt with by the appropriate member of staff. To act as the first point of contact for users of the Trust, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring as necessary. These will include personal enquiries from patients and their relatives, as well as calls from GPs, clinicians, students, nursing and administrative staff, at all times understanding the sensitive nature of calls. To organise the opening and sorting of post and preparing replies to routine correspondence. To initiate, where appropriate, the request of medical records in order for the clinician/s to prepare a reply to correspondence/enquiries. To process all patient referrals within nationally agreed time frames, i.e. ensuring 2-week wait cancer policy. To arrange, plan, take and transcribe and distribute accurate minute taking notes for meetings and conferences as required. To be part of the daily office routines, such as opening and sorting post, preparing replies to routine correspondence, requesting stationery, equipment and photocopying for the team as necessary using Trust systems. When required, to deal with private patients, overseas visitors and fellow colleagues in accordance with the working methods of the relevant consultant(s) and Trust procedures. To plan and co-ordinate specific functions and diary events involving liaison with individuals and organisations both internal and external to the Trust specific. To prepare and edit presentations, articles and other material as required by the Clinical Teams To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed timeframes To manage and answer all emails and telephone calls related to the service in a courteous and tactful manner to ensure that patients and visitors are communicated with effectively and patient focus is maintained and ensuring problems are dealt with promptly and efficiently. To deal with stressful situations that may arise when dealing with patients who are anxious or distressed using tact and diplomacy at all times. To provide information and advice to patients and relatives where appropriate relating to admissions and appointments and/or redirect to appropriate member of staff. To manage confidential patient material in a sensitive and discrete fashion in compliance with Trust policy and procedure To communicate with other secretaries and administrative staff within the Trust regarding patients clinic letters and outcomes To offer non-clinical advice and guidance to clinicians, staff and patients