Customer Service Assistant - Christmas Temp
| Posting date: | 12 November 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 10 December 2025 |
| Location: | RG21 7LJ |
| Company: | Mitie |
| Job type: | Contract |
| Job reference: | 85798 |
Summary
Job Overview
Mitie has a great opportunity for a Customer Service Assistant to join the Total Security Management Team; the Customer Service Assistant will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.
Main Duties
-Champion customer service by providing high quality information and assistance, including town centre information as required
-Assist in the day to day operation of the Information Desk, ensuring that excellent standards of customer service and care are given at all times
-Highlight any common issues being experienced by customers
-To ensure all customer requests are dealt with efficiently and effectively
-To promote and sell Festival Place Shopping Centre gift cards
-To promote use of the Shopping Centre Hozah Car Park and provide assistance for customer Autopay sign ups
-To assist customers with directions and retailer information, including special offers
-Assist the Marketing and Duty Teams with special events and promotions as required
-Deliver customer feedback and response to the Operations Manager
What we are looking for
-A strong knowledge of the Festival Place Shopping Centre
-Excellent energy and enthusiasm
-Ability to engage with customers and use initiative
-Provide suitable alternative if you can not deliver what the customer is asking of you
-To communicate with your colleagues by radio in a calm and precise manner
-Clear understanding of Health & Safety practices
-Customer focused with the ability to build positive relationships
-Clear, strong and confident communication skills