Customer Service Advisor
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £23,809.50 per year |
| Additional salary information: | £23809.50 a year |
| Hours: | Full time |
| Closing date: | 09 December 2025 |
| Location: | Middlewich, CW100QJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0035-25-0539 |
Summary
Customer Service Advisor Lung Cancer Screening Location: Middlewich Salary: £23,809.50 + Commission Hours: Full-time | 8-hour shifts between 8am8pm, Monday to Friday (flexible working pattern), working 1 Saturday per month 8am - 12pm Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment. What youll do: Handle inbound and outbound calls to schedule and manage patient appointments Complete telephone triage consultations to assess eligibility Maintain accurate patient records and data for reporting Escalate issues and ensure follow-up appointments meet NHS guidelines Deliver excellent service while supporting patients from all backgrounds What were looking for: Experience in a customer or patient-facing role Strong communication and organisational skills Understanding of patient confidentiality and data protection (GDPR) Comfortable working with internal systems and quality assurance processes Confident handling queries with empathy and professionalism