Care Navigator
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £23,873.60 per year |
| Additional salary information: | £23873.60 a year |
| Hours: | Full time |
| Closing date: | 14 December 2025 |
| Location: | Canterbury, CT1 1WL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0461-25-0011 |
Summary
Maintain a clean, tidy and welcoming reception and waiting area. Answer incoming telephone calls promptly and professionally in line with Practice protocol. Book, amend or cancel appointments face to face and over the phone, signposting patients to appropriate services. Check patients in for appointments and direct them to the appropriate waiting area. Receive and record requests for home visits and District Nurse visits, accurately relaying messages. Monitor clinics, informing patients of delays and updating clinicians when late visits or additional appointments are added. Order ambulances as requested by clinicians. Provide an effective handover of outstanding matters to incoming reception staff at the end of each shift. Act as a chaperone for clinicians when required. Contact patients on behalf of clinicians to arrange follow-up appointments, prescription collections and to relay test results where appropriate. Complete patient registrations and accurately enter details onto the clinical system. Input data from new patient health questionnaires. Process changes to patients personal details, such as address and contact numbers. Receive and record payments for medicals, insurance reports and other chargeable services. Maintain an adequate supply of Practice leaflets, new patient questionnaires, change of address forms etc., printing more when needed. Provide flexible cover across all Care Navigator roles, including branch surgeries. Work in accordance with all Practice policies and procedures. Carry out general administrative duties as required, including scanning, photocopying and processing documents. Complete the Care Navigator EMIS and Docman tasks. Receive deliveries and direct them to the appropriate department. Ensure building security, maintaining thorough knowledge of doors, windows, alarms and access fobs.