Neighbourhood Officer
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £20.0 to £23.0 per hour |
| Additional salary information: | Competitive hourly |
| Hours: | Full time |
| Closing date: | 18 November 2025 |
| Location: | Liverpool, Merseyside, L3 9SJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4743200_1762870959 |
Summary
We're seeking an experienced Neighbourhood Housing Officer in Liverpool on an ongoing, temporary contract on behalf of a well-established social housing organisation. This is a full-time role, until at least May 2026, with hybrid working.
You will act as a key point of contact for all customers in your designated patch, ensuring the delivery of high-quality, customer-focused, housing and tenancy management services. You will require a driving licence with access to own vehicle and valid business insurance to be considered.
Key responsibilities:
- Act as a key point of contact for all customers and stakeholders in your area, responding to any general enquiries and requests
- Carry out key tenancy management functions such as abandonments, relationship breakdowns, assignments, unauthorised occupation including subletting and tenancy fraud and dealing with failures to allow access
- Undertake a range of visits including viewings, audits, new tenancy visits, starter reviews and attending evictions
- Support tenants at low to medium risk of tenancy failure by undertaking an assessment of needs, implement positive interventions and signpost to external agencies
- Triage all ASB and hate crime cases, and actively manage all low-level ASB & tenancy breach cases in your area
- Carry out estate inspections and liaise with development & asset teams to improve neighbourhoods and identity issues
What you'll need to succeed
- Strong background in tenancy management with a good understanding of the social housing sector and legislation
- Experience of managing own caseloads of ASB and safeguarding cases at low level
- Knowledge and understanding of Welfare Benefits
- Driving licence with access to own vehicle and business insurance
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Hybrid working
- Mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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