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Emergency Department Flow Coordinator
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 24 November 2025 |
| Location: | Luton, LU4 0DZ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9418-25-1356 |
Summary
Work within the Emergency Department (ED) to help meet performance targets, ensuring patient flow is maintained and delays are escalated promptly to the Nurse in Charge, CIC/EPIC, Service Manager and Matron. Monitor admission activity and escalate appropriately when trigger points are reached. Support the completion of actions and delivery of outcomes identified during operational flow meetings within agreed timeframes. Record breach reasons for patients exceeding the four-hour target accurately and promptly. Maintain confidentiality and security of all patient records, adhering to Trust information governance policies. Communication and Liaison Maintain clear communication and close liaison with clinical colleagues, including Shift Leads, Service Managers, ED Consultants, the Clinical Site Management Team, on-call staff, and speciality teams. Alert relevant staff to patients approaching the four-hour target to ensure compliance with national standards. Ensure compliance with the Trusts escalation procedures, informing senior personnel of the current operational position and actions taken. Liaise with pharmacists and pharmacy technicians to ensure timely provision of TTO (To Take Out) medications. Communicate effectively with patients, relatives, and carers, keeping them informed of discharge plans and ensuring a positive patient experience. Patient Discharge Coordination Support the discharge process by arranging and booking hospital or ambulance transport in line with Trust policy. Liaise with the Integrated Discharge Team, Community Matrons, District Nurses, CRT, and other external partners to ensure appropriate referrals are made. Ensure TTOs and discharge letters are completed in a timely manner by relevant MDT members. Identify and escalate any factors delaying discharge or transfer Operational Support and Organisation Assist in coordinating patient movements, investigations, and interventions to minimise delays in care and optimise patient flow. Direct patients and visitors to appropriate areas, arranging assistance as required. Check and respond to emails daily to remain informed of departmental and Trust-wide updates. Actively contribute to major incident responses, following the Trusts major incident plan. Undertake any other duties commensurate with the role as required by the Operational Managers