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Service Delivery Analyst
| Posting date: | 11 November 2025 |
|---|---|
| Salary: | £27,319 to £31,236 per year |
| Hours: | Full time |
| Closing date: | 25 November 2025 |
| Location: | Portsmouth, Hampshire |
| Remote working: | On-site only |
| Company: | University of Portsmouth |
| Job type: | Contract |
| Job reference: | REC00004203 |
Summary
The University of Portsmouth operates an IT Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of service.
The Service Delivery Analyst will primarily assist in the preparation and deployment of this IT equipment to staff and students across the university and associated processes.
Working as part of the Managed Service Team, the Service Delivery Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework.
This position is based on-site at the Portsmouth Campus.
This appointment is a fixed-term contract for a period of 12 months.
For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.
The Service Delivery Analyst will primarily assist in the preparation and deployment of this IT equipment to staff and students across the university and associated processes.
Working as part of the Managed Service Team, the Service Delivery Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework.
This position is based on-site at the Portsmouth Campus.
This appointment is a fixed-term contract for a period of 12 months.
For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.
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