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Field Care Administrator

Posting date:	11 November 2025
Salary:	£24,975.84 per year
Hours:	Full time
Closing date:	11 December 2025
Location:	NR34 9QH
Remote working:	On-site only
Company:	Home Support Matters
Job type:	Temporary
Job reference:	FCANov25-43367

Summary

Field Care Administrator

Location: Beccles, Suffolk
Contract: Fixed Term (12 months)
Hours: 37.5 per week, Monday–Friday, Office-based

Make a Real Difference Behind the Scenes

At Home Support Matters, we believe exceptional care starts with exceptional support — not just for our customers, but for our teams too.
We’re looking for a Field Care Administrator to be the vital link between our office and our care teams out in the community. You’ll play a key role in ensuring our operations run smoothly, communications flow effectively, and quality remains at the heart of everything we do.

What You’ll Be Doing

In this dynamic role, you’ll:

• Monitor and action messages and reports from our field colleagues, ensuring tasks are logged, tracked, and completed promptly.

  
  

• Escalate any risks or concerns to ensure the safety and wellbeing of our customers and staff.

  
  

• Work closely with operational and quality teams to identify and act on any quality or compliance issues.

  
  

• Track hospital admissions and discharges, making sure the right people are informed at the right time.

  
  

• Collect, analyse, and present both quantitative and qualitative data to highlight trends and support continuous improvement.

  
  

  This role includes one 8-hour on-call shift every two weeks, with additional pay for your time and dedication.

  What You’ll Bring

  ✅ Experience in data monitoring, compliance, or customer care — ideally within health or social care
  ✅ Excellent attention to detail and confident communication skills
  ✅ A proactive approach and ability to work both independently and as part of a collaborative, supportive team
  Comfortable using databases and Excel

  Bonus points if you have:

  • Experience using digital care systems or audit tools

    
    Why You’ll Love Working with Us

    When you join Home Support Matters, you become part of a team that values people first — both our customers and our colleagues.

    ✨ Here’s what we offer:

    • A role where your work genuinely improves lives

      
      

    • Supportive, values-led team culture

      
      

    • Ongoing training and professional development

      
      

    • Clear career progression opportunities

      
      

    • Paid mileage (42p per mile)

      
      

    • Company mobile phone with all the tools you need

      
      

    • Fully funded Enhanced DBS check

      
      

    • Paid holidays and pension scheme

      
      

    • 1:1 mentoring and personal support

      
      

    • Access to an online GP service for your wellbeing

      
      

      If you’re organised, compassionate, and ready to make a meaningful impact behind the scenes — we’d love to hear from you.
      Apply today and help us continue delivering outstanding care across Suffolk.

      Please note, sponsorship is not available for this role.