Neighbourhood Response Officer 000A 7F3D / 1
| Dyddiad hysbysebu: | 11 Tachwedd 2025 |
|---|---|
| Cyflog: | £19.35 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour (PAYE) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Rhagfyr 2025 |
| Lleoliad: | Leatherhead, KT22 |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | JD 000A 7F3D / 1 |
Crynodeb
What's involved with this role:
Job Title: Neighbourhood Response Officer
Reference: 000A 7F3D / 1
Salary: £19.35 per hour (PAYE)
Hours: Full-time
Contract Length: 5-month opening assignment
Job Type: Temporary
Location: Leatherhead
Office Base: Leatherhead (with regular travel across local patches)
Postcode: KT22
About the Role
Our client, a respected housing association, is seeking a proactive and community-focused Neighbourhood Response Officer. This role is essential in maintaining safe, clean, and well-managed neighbourhoods where residents feel supported and proud to live.
You will play a key role in supporting vulnerable customers, resolving tenancy issues, responding to anti-social behaviour, and working collaboratively with residents, local partners, and internal teams.
This is a customer-facing role involving daily travel across neighbourhood patches, either from home or from the Leatherhead office.
Key Responsibilities
Develop and implement neighbourhood plans and local service offers
Carry out regular estate inspections and ensure fire safety actions are completed
Build relationships with resident groups, supporting events and community projects
Liaise with local authorities, police, and partner agencies regarding safety and ASB
Work closely with internal departments to coordinate neighbourhood services
Support customers in tenancy breach, welfare needs, or requiring signposting
Carry out tenancy viewings, sign-ups, and assignments
Attend and represent the organisation at court hearings (e.g. evictions, stays)
Complete property condition checks and support during major incidents or decants
What You’ll Need
Own vehicle and ability to travel across patches
Ability to work independently and manage a busy caseload across multiple locations
Basic DBS clearance
Good general IT skills (CRM systems, databases, Outlook, reporting tools)
Strong customer service and community engagement skills
Ability to build positive relationships across teams and partner organisations
Confident decision-making and problem-solving approach
Resilient, adaptable, and calm under pressure
Excellent written and verbal communication skills
Experience in housing, neighbourhood management, customer services, or similar roles
Willingness to work occasional early evenings/weekends when required
How to Apply
Please submit your CV quoting reference 000A 7F3D / 1
If you do not hear from us within three working days, unfortunately your application has not been shortlisted. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: JD 000A 7F3D / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.