Soft Services Operations Director
| Posting date: | 10 November 2025 |
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| Salary: | £70,000 to £90,000 per year |
| Additional salary information: | Bonus, Pension, Holidays, Life Assurance |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Milton Keynes, Buckinghamshire, MK1 1LG |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Arcus FM Limited |
| Job type: | Permanent |
| Job reference: | 2025-7938_1762782934 |
Summary
Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You'll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house - driving consistency, innovation, and service quality at every touchpoint.
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Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.
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Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.
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Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.
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Collaborate with senior stakeholders to align operations with strategic and commercial objectives.
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Drive digital transformation and continuous improvement across all service lines.
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Champion health, safety, and statutory compliance in all aspects of service delivery.
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Proven leadership in soft services within an integrated FM environment.
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Strong commercial acumen and stakeholder management skills.
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Deep knowledge of cleaning, waste, hygiene, and workplace operations.
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Experience managing multi-site teams and supplier networks.
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IOSH/NEBOSH (or equivalent) qualification preferred.
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A passion for innovation and delivering outstanding customer experiences.
Shape the future of workplace excellence - apply today and lead the way in integrated FM performance.
Proud member of the Disability Confident employer scheme