Call Centre Advisor / Customer Service Executive
| Posting date: | 10 November 2025 |
|---|---|
| Salary: | £22,000 to £25,000 per month |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Bury, Greater Manchester |
| Remote working: | On-site only |
| Company: | Uniroute UK LTD |
| Job type: | Permanent |
| Job reference: |
Summary
About the Role:
We are looking for a confident and organised individual to handle incoming enquiries and outbound follow-up calls using our CRM system. You will be responsible for providing clear information, guiding callers through processes, and maintaining accurate records.
Key Responsibilities:
• Answer incoming calls in a professional and friendly manner
• Make outbound follow-up calls where required
• Accurately input and update records within the CRM system
• Provide clear explanations of services, options and procedures
• Handle general queries and direct callers appropriately
• Maintain call quality, productivity and performance standards
• Work towards daily and weekly targets within a supportive team
What We’re Looking For:
• Previous call centre or phone-based customer service experience is essential
• Confident, clear and professional telephone manner
• Positive attitude, strong communication skills and good listening skills
• Ability to learn and understand different service details and processes
• Good organisational and time management skills
• Comfortable using computer systems and CRM software
• Reliable, punctual and motivated
What We Offer:
• Full training and ongoing support
• Friendly team environment
• Opportunities for overtime
• Clear progression routes
• Regular incentives and performance bonuses
We are looking for a confident and organised individual to handle incoming enquiries and outbound follow-up calls using our CRM system. You will be responsible for providing clear information, guiding callers through processes, and maintaining accurate records.
Key Responsibilities:
• Answer incoming calls in a professional and friendly manner
• Make outbound follow-up calls where required
• Accurately input and update records within the CRM system
• Provide clear explanations of services, options and procedures
• Handle general queries and direct callers appropriately
• Maintain call quality, productivity and performance standards
• Work towards daily and weekly targets within a supportive team
What We’re Looking For:
• Previous call centre or phone-based customer service experience is essential
• Confident, clear and professional telephone manner
• Positive attitude, strong communication skills and good listening skills
• Ability to learn and understand different service details and processes
• Good organisational and time management skills
• Comfortable using computer systems and CRM software
• Reliable, punctual and motivated
What We Offer:
• Full training and ongoing support
• Friendly team environment
• Opportunities for overtime
• Clear progression routes
• Regular incentives and performance bonuses