Compliance Manager
| Posting date: | 10 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | RG30 4EJ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 149969 |
Summary
Compliance Manager
Contract: Healthcare
Location: Reading, RG30 4EJ
Hours of work: 37.5
Contract Type: Permanent
We are seeking a skilled and detail-oriented Compliance Manager to ensure full contractual, statutory, and regulatory compliance under the ISS PFI healthcare contract at Prospect Park Hospital.
Job Description
This senior management role is central to maintaining governance and compliance excellence across the site. You will oversee audits, performance monitoring, and reporting processes to ensure ISS meets all legal and contractual obligations while supporting operational teams to deliver safe, efficient, and high-quality services.
Acting as a key link between ISS, the NHS Trust, and Project Co, you’ll safeguard service quality, drive continuous improvement, and foster a strong culture of safety, accountability, and compliance.
Key Responsibilities
Ensure compliance with all statutory, legislative, and contractual obligations.
Lead internal audits and ensure findings are reported and resolved promptly.
Oversee the Performance Management System (PMS) and monitor service delivery performance.
Manage Helpdesk reporting and drive corrective or preventative actions where required.
Prepare monthly compliance reports and maintain accurate evidence using Teams and SharePoint.
Ensure adherence to ISS systems, policies, and audit standards.
Promote and maintain a safe, compliant working environment.
Support HR, Training, and People & Culture functions on compliance and governance matters.
Act as the key point of contact for compliance queries and liaise with stakeholders.
Deputise for the Key Account Manager and champion a culture of accountability and improvement.
Professional and Personal Competencies/Qualifications
Strong expertise in contractual, statutory, and legislative compliance, ideally within a PFI healthcare environment.
Proven experience in auditing, performance monitoring, and compliance reporting.
Excellent analytical and problem-solving skills, with the ability to assess complex data, identify risks, and implement solutions.
Proficient in Microsoft Office, Teams, SharePoint, and performance management tools.
Skilled in communication, influencing, and conflict resolution, with confidence engaging senior stakeholders and client representatives.
Demonstrates leadership, integrity, and organisational ability with a focus on continuous improvement and accountability.
Qualifications
Degree or professional qualification in Business, Finance, Health & Safety, Facilities Management, or Compliance.
Professional auditing or quality management certifications (e.g., ISO, Six Sigma, Internal Auditor) - desirable.
Health & Safety or Food Safety qualifications - advantageous for healthcare environments.
Evidence of Continuous Professional Development (CPD) in compliance, contract management, or NHS standards is beneficial.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: Reading, RG30 4EJ
Hours of work: 37.5
Contract Type: Permanent
We are seeking a skilled and detail-oriented Compliance Manager to ensure full contractual, statutory, and regulatory compliance under the ISS PFI healthcare contract at Prospect Park Hospital.
Job Description
This senior management role is central to maintaining governance and compliance excellence across the site. You will oversee audits, performance monitoring, and reporting processes to ensure ISS meets all legal and contractual obligations while supporting operational teams to deliver safe, efficient, and high-quality services.
Acting as a key link between ISS, the NHS Trust, and Project Co, you’ll safeguard service quality, drive continuous improvement, and foster a strong culture of safety, accountability, and compliance.
Key Responsibilities
Ensure compliance with all statutory, legislative, and contractual obligations.
Lead internal audits and ensure findings are reported and resolved promptly.
Oversee the Performance Management System (PMS) and monitor service delivery performance.
Manage Helpdesk reporting and drive corrective or preventative actions where required.
Prepare monthly compliance reports and maintain accurate evidence using Teams and SharePoint.
Ensure adherence to ISS systems, policies, and audit standards.
Promote and maintain a safe, compliant working environment.
Support HR, Training, and People & Culture functions on compliance and governance matters.
Act as the key point of contact for compliance queries and liaise with stakeholders.
Deputise for the Key Account Manager and champion a culture of accountability and improvement.
Professional and Personal Competencies/Qualifications
Strong expertise in contractual, statutory, and legislative compliance, ideally within a PFI healthcare environment.
Proven experience in auditing, performance monitoring, and compliance reporting.
Excellent analytical and problem-solving skills, with the ability to assess complex data, identify risks, and implement solutions.
Proficient in Microsoft Office, Teams, SharePoint, and performance management tools.
Skilled in communication, influencing, and conflict resolution, with confidence engaging senior stakeholders and client representatives.
Demonstrates leadership, integrity, and organisational ability with a focus on continuous improvement and accountability.
Qualifications
Degree or professional qualification in Business, Finance, Health & Safety, Facilities Management, or Compliance.
Professional auditing or quality management certifications (e.g., ISO, Six Sigma, Internal Auditor) - desirable.
Health & Safety or Food Safety qualifications - advantageous for healthcare environments.
Evidence of Continuous Professional Development (CPD) in compliance, contract management, or NHS standards is beneficial.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.