1st Line Service Desk Technician
| Dyddiad hysbysebu: | 10 Tachwedd 2025 |
|---|---|
| Cyflog: | £26,824 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Tachwedd 2025 |
| Lleoliad: | Portishead, Bristol |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Alliance Homes Group |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
We have got a great opportunity for you to get your career started in ICT!
Our colleagues use a variety of different technologies such as laptops, mobile phones and tablets and software applications including Microsoft and internal business systems.
As one of our 1st Line Service Desk Technicians, you will be the first point of ICT contact for our colleagues who, using our online ticket system, will come to you with a wide range of requests. You will respond to these by telephone, in person or via the service desk software.
No two days will be the same. One moment you may be setting up a new user, the next configuring a range of new devices, then helping a colleague with an issue on their laptop.
If you are enthusiastic about technology and keen to learn, then this is the role for you!
About You
You will have some knowledge of Microsoft Windows and Office 365 products, alongside a basic technical knowledge of PC hardware and peripherals.
You will also be great at customer service, both face to face and telephone with the ability to explain complex issues to non-technical colleagues.
As you will need to work at both our offices in Portishead and Weston-Super-Mare, a full driving licence with access to your own vehicle or another suitable transport method is required.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.
If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered
Our colleagues use a variety of different technologies such as laptops, mobile phones and tablets and software applications including Microsoft and internal business systems.
As one of our 1st Line Service Desk Technicians, you will be the first point of ICT contact for our colleagues who, using our online ticket system, will come to you with a wide range of requests. You will respond to these by telephone, in person or via the service desk software.
No two days will be the same. One moment you may be setting up a new user, the next configuring a range of new devices, then helping a colleague with an issue on their laptop.
If you are enthusiastic about technology and keen to learn, then this is the role for you!
About You
You will have some knowledge of Microsoft Windows and Office 365 products, alongside a basic technical knowledge of PC hardware and peripherals.
You will also be great at customer service, both face to face and telephone with the ability to explain complex issues to non-technical colleagues.
As you will need to work at both our offices in Portishead and Weston-Super-Mare, a full driving licence with access to your own vehicle or another suitable transport method is required.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.
If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.