Product Support
| Dyddiad hysbysebu: | 07 Tachwedd 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Rhagfyr 2025 |
| Lleoliad: | Herts, HP2 4YL |
| Cwmni: | inploi |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 75755403 |
Crynodeb
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Product
Support (Enterprise)
Hemel
Hempstead (Hybrid – 3 days office / 2 days remote)
Permanent –
Full Time
Annual
salary + bonus and benefits
Bring your technical know-how
and love of problem-solving to Haven’s Digital team. As our Product Support
(Enterprise) specialist, you’ll sit at the heart of a product squad, keeping
our Enterprise SaaS platforms stable, secure and ready for growth. You’ll
configure and administer tools, turn tickets into fixes, create clear
documentation and training, and work with third-party vendors to keep things
running smoothly. If you thrive on variety—one minute hands-on in an
application, the next coaching colleagues or prepping a go-live—you’ll feel
right at home. Your impact will be felt across parks and head office alike,
helping teams deliver brilliant experiences for our guests.
Your
Opportunity
Provide day-to-day operational
and technical support to an assigned product squad to ensure stability and
success.
Configure, maintain and
administer Enterprise SaaS platforms (users, workflows, housekeeping,
integrations).
Own operational readiness for
new/changed products through documentation, configuration and training.
Create, maintain and share
product knowledge to strengthen Digital Operations (knowledge management).
Coordinate with 3rd-party
suppliers and vendors to diagnose and resolve issues efficiently.
Support go-live activities and
critical tasks to hit product deadlines.
Train park teams in the use of
digital products and platforms to protect guest/park experience.
Monitor platform performance and
help optimise stability across the product estate.
Contribute to incident
management via ITSM/ticketing tools and agile sprint routines.
Champion continuous improvement
across Digital-owned products and services.
What we’d
like you to bring
Proven experience supporting
SaaS products in a ticket-based environment.
Strong technical grounding in
SaaS configuration, integrations and administration.
Clear, confident
communicator—written and verbal—with a service-first mindset.
Track record of meeting agreed
deadlines and working autonomously.
Experience creating, maintaining
and training out product knowledge.
Comfortable collaborating with
external vendors/partners to resolve technical issues.
Nice to have: experience with
enterprise back-office SaaS, product-focused roles, Digital Operations,
ITSM/incident processes, agile/sprint delivery, and project coordination.
What’s In
It For You?
- 25 Days
Holiday + Bank Holidays + Holiday Buy Scheme
- Annual
bonus
- 20%
discount on both Haven and Warner Hotels holiday for you, family and friends
-
Comprehensive wellbeing support
- Access to
the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive
discounts with corporate partners
- Exciting
career pathways, including Learning and Development opportunities such as
Apprenticeships and Degrees
- Enhanced
family friendly policies and pay (eligibility criteria applied)
Who are
we?
We’re part
of an award-winning Bourne Leisure family, which includes Haven & Warner
Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations
and our HQ based in Hemel Hempstead.
What’s it
like to work with us?
Working with
us is ultimately defined by our exceptional people and teams. At Haven, we take
pride in our Breath of Fresh Air culture, which focuses on valuing and
supporting every team member. We prioritise openness and transparency in our
interactions allowing our team members to be their authentic selves.
We operate a
hybrid working model, meaning 50% of your working week will be spent at the
office, occasionally on Park, or at external events.
What can
you expect during the recruitment process?
The
interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us
know.
Diversity,
equity, and inclusion are at the heart of who we are and what we do. Our
commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and
we are happy to discuss any reasonable adjustments or flexibility that you may
require, including whether a role can be part-time or a job-share.
We genuinely
care about every candidate's experience during the recruitment process and are
here to provide support where we can. If you require any assistance or
reasonable adjustments while applying, please don't hesitate to reach out to us
at resourcingteam@bourne-leisure.co.uk.