IT Support Technician Apprenticeship

Crynodeb

As an IT Engineer Apprentice your main roles and responsibilities will include:

- Being trained on, accessing and using established processes and tools to support customers

- Giving direct customer support via phone and email

- Using the ticket platform and escalation process for tracking and escalating issues

- Carrying out problem diagnosis following established processes

- Making analysis and recommendations against client requirements

- Applying the company's and the client's security policies across all activities

- Working on hardware, software and network cabling.