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Income and Contracts Assistant
| Posting date: | 06 November 2025 |
|---|---|
| Salary: | £23,582 to £26,268 per year, pro rata |
| Hours: | Part time |
| Closing date: | 19 November 2025 |
| Location: | Sheffield, South Yorkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | South Yorkshire Housing Association |
| Job type: | Permanent |
| Job reference: | 10572 |
Summary
Income and Contracts Assistant
Permanent – 29.6 hours
SYHA delivers various supported employment programs funded by the NHS, SYMCA, and LA’s, among other funders. Our employment programmes are delivered across the South Yorkshire Region.
These programs involve working in an integrated way with health and employment partners, including GPs, NHS mental health services, Local Authorities, employers and DWP.
Our wider benefits:
Salary – £23,582 per annum pro rata
Working hours – 29.6 hours worked flexibly across the week (0.8 FTE)
Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
5% pension contribution
Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
Excellent benefits including:
SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
Westfield Health (employer paid)
Counselling
Discounted Gym membership
Cycle to work scheme
Access to a wide range of programmes to train and develop you.
For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home.
More about the role:
You will be expected to:
Provide administrative support to the Work and Wellbeing services
Be the first point of contact for customer referrals as well as being responsible for providing customer support over the phone, booking initial appointments, and answering customer queries
Help to collect, record and audit evidence of customer progress and outcomes
Support the team to meet regulatory requirements and help prepare for compliance audits
Support the team with internal and external data reporting
Report and process financial transactions on behalf of the department
Who you are:
We are looking for people who enjoy working in a fast-paced team within an office environment. Our successful candidate will meet the criteria below:
Be committed to equality and diversity
Have excellent IT skills including spread sheet management (Microsoft Office 365 and Customer Databases) and be able to record information accurately
Have a friendly telephone manner and be able to communicate with a diverse range of people with ease
Have strong organisation skills and be able to manage their workload effectively
Be able to demonstrate skills in exceptional attention to detail and accuracy
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.
To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.
SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.
Please click here to apply – https://careers.syha.co.uk/vacancy/income-and-contracts-assistant-599389.html
For more information about our application and interview process, plus answers to our frequently asked questions, please click here to go to our Candidate Toolkit.
For an Informal Discussion Contact: Jo Buckley – j.buckley@syha.co.uk
Closing Date: Wednesday 19th November 2025 at midnight
Interview Date: Thursday 27th November 2025
Permanent – 29.6 hours
SYHA delivers various supported employment programs funded by the NHS, SYMCA, and LA’s, among other funders. Our employment programmes are delivered across the South Yorkshire Region.
These programs involve working in an integrated way with health and employment partners, including GPs, NHS mental health services, Local Authorities, employers and DWP.
Our wider benefits:
Salary – £23,582 per annum pro rata
Working hours – 29.6 hours worked flexibly across the week (0.8 FTE)
Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
5% pension contribution
Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
Excellent benefits including:
SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
Westfield Health (employer paid)
Counselling
Discounted Gym membership
Cycle to work scheme
Access to a wide range of programmes to train and develop you.
For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home.
More about the role:
You will be expected to:
Provide administrative support to the Work and Wellbeing services
Be the first point of contact for customer referrals as well as being responsible for providing customer support over the phone, booking initial appointments, and answering customer queries
Help to collect, record and audit evidence of customer progress and outcomes
Support the team to meet regulatory requirements and help prepare for compliance audits
Support the team with internal and external data reporting
Report and process financial transactions on behalf of the department
Who you are:
We are looking for people who enjoy working in a fast-paced team within an office environment. Our successful candidate will meet the criteria below:
Be committed to equality and diversity
Have excellent IT skills including spread sheet management (Microsoft Office 365 and Customer Databases) and be able to record information accurately
Have a friendly telephone manner and be able to communicate with a diverse range of people with ease
Have strong organisation skills and be able to manage their workload effectively
Be able to demonstrate skills in exceptional attention to detail and accuracy
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.
To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.
SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.
Please click here to apply – https://careers.syha.co.uk/vacancy/income-and-contracts-assistant-599389.html
For more information about our application and interview process, plus answers to our frequently asked questions, please click here to go to our Candidate Toolkit.
For an Informal Discussion Contact: Jo Buckley – j.buckley@syha.co.uk
Closing Date: Wednesday 19th November 2025 at midnight
Interview Date: Thursday 27th November 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.