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CHLH/2511/05 Relief Customer Service Assistant
| Posting date: | 04 November 2025 |
|---|---|
| Salary: | £13.64 per hour |
| Hours: | Part time |
| Closing date: | 18 November 2025 |
| Location: | Wick, Highland |
| Remote working: | On-site only |
| Company: | High Life Highland |
| Job type: | Permanent |
| Job reference: | CHLH/2511/05 |
Summary
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1 Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance
2 Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package
3 Provide a friendly, efficient and proactive service to customer excellence award standard
4 Undertake the range of clerical, support and reception duties required by the post whilst being the first point of contact for welcomes, information enquiries, registrations, bookings and financial transactions
5 Perform various financial and administrative duties in accordance with procedures
6 Support customers use of ICT equipment and software application, digital resources and social media
7 Assist customer with general and complex enquiries using variety of sources and /or resources, referring to leisure supervisor as appropriate
8 Carry out library routines including shelving, processing and preparing library stock, ensuring resources, material and displays are appropriately organised, current, and attractively presented
9 Participate in the preparation and delivery of cultural events, activities and promotions including group class visits and book bug sessions
10 Record and provide statistics regarding income, usage, equipment, materials and resale
11 Assisting with staff training of new and relief staff
12 Ensure satisfactory handling of booking applications and confirmations
13 Administer the High Life membership scheme and the MRM system
14 Process orders and raise invoices through the allocated financial/procurement systems -Integra
15 Produce and maintain documents and spread sheets using Microsoft Office software
16 Display and monitor current information regarding activities and timetables on customer notices and display boards
17 Carry out the banking of facility income and maintain adequate levels of change for business
18 Deliver a high standard of customer service and maintain company dress code and standard
19 Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements
20 Undertake training in any aspect of facility procedures as required
21 Administer the lost property procedure
22 Keep reception areas clean and tidy
23 Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved
24 Liaise with the Supervisor on the day-to-day operation of the facility
25 Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the centre
26 Pursue continuous professional development and contribute to the continuous improvement of the team and High Life Highland as a whole
27 Attend and undertake any training online or in person
28 Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks
29 Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team
1 Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance
2 Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package
3 Provide a friendly, efficient and proactive service to customer excellence award standard
4 Undertake the range of clerical, support and reception duties required by the post whilst being the first point of contact for welcomes, information enquiries, registrations, bookings and financial transactions
5 Perform various financial and administrative duties in accordance with procedures
6 Support customers use of ICT equipment and software application, digital resources and social media
7 Assist customer with general and complex enquiries using variety of sources and /or resources, referring to leisure supervisor as appropriate
8 Carry out library routines including shelving, processing and preparing library stock, ensuring resources, material and displays are appropriately organised, current, and attractively presented
9 Participate in the preparation and delivery of cultural events, activities and promotions including group class visits and book bug sessions
10 Record and provide statistics regarding income, usage, equipment, materials and resale
11 Assisting with staff training of new and relief staff
12 Ensure satisfactory handling of booking applications and confirmations
13 Administer the High Life membership scheme and the MRM system
14 Process orders and raise invoices through the allocated financial/procurement systems -Integra
15 Produce and maintain documents and spread sheets using Microsoft Office software
16 Display and monitor current information regarding activities and timetables on customer notices and display boards
17 Carry out the banking of facility income and maintain adequate levels of change for business
18 Deliver a high standard of customer service and maintain company dress code and standard
19 Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements
20 Undertake training in any aspect of facility procedures as required
21 Administer the lost property procedure
22 Keep reception areas clean and tidy
23 Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved
24 Liaise with the Supervisor on the day-to-day operation of the facility
25 Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the centre
26 Pursue continuous professional development and contribute to the continuous improvement of the team and High Life Highland as a whole
27 Attend and undertake any training online or in person
28 Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks
29 Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team