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Deputy Practice Manager
| Posting date: | 03 November 2025 |
|---|---|
| Salary: | £40,000.00 per year |
| Additional salary information: | £40000.00 a year |
| Hours: | Full time |
| Closing date: | 09 November 2025 |
| Location: | Cardiff, CF24 2HB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4471-25-0006 |
Summary
Key Responsibilities Operational Management Assist the Practice Manager in the day-to-day management of the surgery, ensuring efficient operation of all clinical and administrative systems. Oversee reception, administrative, and secretarial teams to ensure a professional, patient-focused service. Deputise for the Practice Manager during periods of absence, assuming full responsibility for operational decisions. Support the management of appointment systems, patient flow, and workload distribution. Manage Quality improvement projects and continuous improvement initiatives to improve patient experience and practice processes Human Resources Support recruitment, induction, and ongoing training of administrative and clinical support staff. Conduct regular appraisals and manage staff performance and development. Handle HR queries, sickness absence, and rota management. Promote a positive, supportive working environment that encourages teamwork and continuous improvement. Finance and Resource Management Assist with financial procedures including payroll, invoicing, petty cash, and budget monitoring. Responsible for submitting claims for work completed under the GMS contract Support procurement and stock control to ensure cost-effective use of resources and ensure value for money. Contribute to business planning and forecasting activities. Compliance and Governance Ensure compliance with HIW standards, NHS contractual obligations, and data protection (GDPR) requirements. Maintain policies, protocols, and risk assessments in collaboration with the Practice Manager. Support clinical governance, audits, and quality improvement initiatives. Work with the Practice Manager to ensure health and safety compliance within the premises, ensuring statutory checks and maintenance are up to date. Patient Services Handle patient feedback, complaints, and suggestions in a professional and timely manner in line with Practice policy Support initiatives to improve patient experience and accessibility. Assist in developing and maintaining the practices website, social media, and communication channels. Information Management & Technology Oversee the efficient use of clinical systems (e.g. EMIS) and ensure accurate data recording. Support the implementation of IT upgrades, data reporting, and digital transformation projects.