Hospitality Manager
| Posting date: | 03 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 December 2025 |
| Location: | SW18 2AS |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 149470 |
Summary
Hospitality Manager
Contract: Government
Location: London, SW18 2AS
Hours of work: 40 (Mon - Fri)
Contract Type: Permanent
We are seeking a motivated Hospitality Manager to lead front-of-house operations at a prestigious government site.
This is a fantastic opportunity for a passionate hospitality professional to deliver exceptional service, drive operational excellence, and support a high-performing team in a fast-paced environment.
Job Description
As Hospitality Manager, you will oversee the day-to-day running of the front-of-house department, ensuring the highest standards of food service, hygiene, and customer satisfaction.
You will work closely with the Catering Manager to deliver services and events, manage staff, and uphold compliance with health and safety regulations. Your leadership will be key in maintaining a professional and efficient service aligned with ISS standards.
Key Responsibilities
Manage FOH staff, including supervisors, assistants, and agency personnel
Ensure compliance with Health & Safety, Food Hygiene, and COSHH regulations
Monitor customer feedback and resolve issues promptly
Maintain strong client relationships and attend client/company meetings
Manage stock levels, ordering, and food wastage using contract tools
Conduct cleaning audits and ensure timely rectification of issues
Deputise for the Catering Manager when required
Ensure all documentation, risk assessments, and compliance records are maintained
Professional and Personal Competencies/Qualifications
Proven experience in food service, catering, or hospitality
CIEH Level 2 qualification (or willingness to obtain within probation)
Excellent communication and customer service skills
IT literate and budget management awareness
Experience supervising teams and delivering high standards
Knowledge of Health & Safety and Food Safety requirements
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, SW18 2AS
Hours of work: 40 (Mon - Fri)
Contract Type: Permanent
We are seeking a motivated Hospitality Manager to lead front-of-house operations at a prestigious government site.
This is a fantastic opportunity for a passionate hospitality professional to deliver exceptional service, drive operational excellence, and support a high-performing team in a fast-paced environment.
Job Description
As Hospitality Manager, you will oversee the day-to-day running of the front-of-house department, ensuring the highest standards of food service, hygiene, and customer satisfaction.
You will work closely with the Catering Manager to deliver services and events, manage staff, and uphold compliance with health and safety regulations. Your leadership will be key in maintaining a professional and efficient service aligned with ISS standards.
Key Responsibilities
Manage FOH staff, including supervisors, assistants, and agency personnel
Ensure compliance with Health & Safety, Food Hygiene, and COSHH regulations
Monitor customer feedback and resolve issues promptly
Maintain strong client relationships and attend client/company meetings
Manage stock levels, ordering, and food wastage using contract tools
Conduct cleaning audits and ensure timely rectification of issues
Deputise for the Catering Manager when required
Ensure all documentation, risk assessments, and compliance records are maintained
Professional and Personal Competencies/Qualifications
Proven experience in food service, catering, or hospitality
CIEH Level 2 qualification (or willingness to obtain within probation)
Excellent communication and customer service skills
IT literate and budget management awareness
Experience supervising teams and delivering high standards
Knowledge of Health & Safety and Food Safety requirements
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.