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Visitor Services Officer
| Posting date: | 30 October 2025 |
|---|---|
| Salary: | £26,959 per year |
| Additional salary information: | note the salary will be pro rata'd based on a 28 hour week |
| Hours: | Part time |
| Closing date: | 20 November 2025 |
| Location: | DY14 9XQ |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 434931/1 |
Summary
Customer Service:
- Deliver exceptional ‘front of house’ customer service to visitors at the welcome point and when out in the forest to provide a positive visitor experience.
- Provide advice and information to visitors.
- Undertake cash handling duties, including operating tills and fulfilling start/end of day cashing-up procedures.
- Operate and administer the vehicle entry system including data entry and input, production of basic reports and on the job training and mentoring of colleagues.
- Support administration for social media and web-based information.
Facilities Management:
- Facilities management, such as maintenance of facilities, to include: emptying bins, litter collection and cleaning of toilets (when necessary).
- Responding to emergency situations, such as fires, first aid response, together with other circumstances as required.
- Supporting special events such as ‘Forest Live’ (musical concerts), Christmas event/Christmas tree sales and ‘Active Forest’.
- Identify where trees and vegetation may represent a danger to facility users, or generally cause a problem.
- Other activities, such as dealing with unexpected events, team meetings and administrative tasks.
- Undertake routine, recorded facility inspections of recreational facilities and buildings.
- Undertake grounds and site maintenance programme, using tools and machinery, where necessary.
Health & Safety:
- Coordinate the implementation of Emergency Procedures across the facility, providing first aid assistance and support to emergency services.
- Ensure risk assessments are completed in accordance with Forestry England’s policies and procedures.
- Ensure correct use of tools and wear necessary personal protective equipment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.