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Trade Counter

Job details
Posting date: 30 October 2025
Hours: Full time
Closing date: 29 November 2025
Location: nw2 6ld
Remote working: On-site only
Company: Builder Depot Ltd
Job type: Permanent
Job reference:

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Summary

TRADE COUNTER ASSISTANT – BUILDER DEPOT
Location:Staples Corner NW2 6LD
Hours: 42.5 hours per week
Salary: Competitive, based on experience
Overtime: Available
Holiday: 22 days annual leave + Bank Holidays

Builder Depot is one of the UK’s leading independent builders’ merchants, supplying quality building materials and services to trade and public customers. We are looking for a motivated and customer-focused Trade Counter Assistant to join our team.

About the Role

As a Trade Counter Assistant, you will be the face of our branch—delivering excellent service to customers, supporting sales, and providing expert product advice. You’ll work in a fast-paced environment, serving both trade and retail customers, processing orders, and ensuring the counter runs smoothly.

✨ Key Responsibilities
• Provide friendly, helpful, and knowledgeable customer service at the trade counter
• Advise on building products, materials, and solutions
• Process sales orders, enquiries, quotations, and returns
• Maintain stock levels and ensure products are well-presented
• Work closely with warehouse and sales teams to support branch operations
• Build strong relationships with trade customers to encourage repeat business

Skills & Experience Required

✅ Previous experience in trade counter, merchant, retail sales, or customer service
✅ Good knowledge of building products/materials
✅ Confident communicator with strong customer service and sales skills
✅ Ability to thrive in a busy environment and work as part of a team
✅ Strong attention to detail and willingness to learn

What We Offer
• Competitive salary and performance-related opportunities
• 42.5 hours per week
• Overtime available
• 22 days holiday + Bank Holidays
• Full training and career development opportunities

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