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Guest Services Concierge & Workplace Experience Host
| Dyddiad hysbysebu: | 28 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Tachwedd 2025 |
| Lleoliad: | EH12 5BH |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 85145 |
Crynodeb
Guest Services Concierge & Workplace Experience HostLocation: Heart of Edinburgh | Employer: Mitie | Client: Leading Global Financial InstitutionSalary: £27,350 per year | Hours: 40 hours per week
Do you have a passion for exceptional service and want to work in a role where every day is different?
We are looking for a Guest Services Concierge & Workplace Experience Host to join our World Class, Hospitality Assured, and PFM Award-winning team in Edinburgh. This is your chance to support one of the world's most respected financial institutions in a vibrant, modern office space.
In this highly visible role, you'll be the go-to person for workplace experience, creating a welcoming environment for staff and visitors, and ensuring the smooth running of day-to-day operations.
Why You'll Love This Role
-Salary: £27,350 per year, working 40 hours per week
-Be the face of excellence - greet, assist, and support building occupants and visitors
-Dynamic, varied work - from hosting guests to keeping the workspace running flawlessly
-Award-winning culture - join a team recognised for service excellence and innovation
-Central Edinburgh location - work in the heart of the city with world-class facilities
Your Day-to-Day
No two days are the same! Your responsibilities will include:
-Creating a welcoming workplace: Walk the floor to support staff, maintain tidy shared spaces, and assist proactively where needed
-Reception & guest support: Provide a seamless front-of-house experience and assist with events
-Managing daily operations: Oversee mail, courier deliveries, stationery supplies, lockers, and kitchen areas
-Point of contact for facilities issues: Log work orders, track requests, and coordinate solutions
-Promoting safety & wellbeing: Report hazards, support fire procedures, and uphold Mitie's QHSE standards
-Supporting the team: Assist with reports, audits, service delivery reviews, and cover holidays/training periods
What We're Looking For
-A genuine passion for customer service and creating exceptional experiences
-Strong communication and interpersonal skills with a professional, approachable manner
-Experience in a hospitality, concierge, or front-of-house role is preferred
-Confidence to follow procedures, uphold standards, and challenge service issues if needed
-Proactive and detail-oriented - always looking for ways to improve the workplace experience