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Contact Centre Officer
| Posting date: | 28 October 2025 |
|---|---|
| Salary: | £24,854 per year |
| Hours: | Part time |
| Closing date: | 14 November 2025 |
| Location: | Blackpool, Lancashire |
| Remote working: | On-site only |
| Company: | Blackpool and The Fylde College |
| Job type: | Permanent |
| Job reference: | 3301 |
Summary
The Role
Blackpool and The Fylde College (B&FC) is seeking an organised, customer-focused Contact Centre Officer to join our busy and friendly team. This role is key to providing accurate information and exceptional support to prospective students, employers, and other enquirers across multiple channels, including phone, email, and live chat. You’ll handle a wide range of enquiries, make outbound calls to promote College opportunities, and ensure every customer receives a positive and professional experience that reflects B&FC’s high standards of service.
Your Responsibilities Will Include
As a Contact Centre Officer, you will be responsible for:
Managing and updating customer records across multiple systems, ensuring information is accurate and accessible for colleagues across the College.
Coordinating with curriculum and support teams to resolve enquiries efficiently and maintain a smooth flow of information between departments.
Managing the College’s Live Chat service (Zendesk), providing timely and informed responses to online enquiries.
Supporting the administration of course bookings and payments, including generating invoices and maintaining accurate financial records.
Assisting with application and enrolment processes—verifying applicant details, arranging interviews, and issuing follow-up communications.
Contributing to outbound campaigns designed to generate new business, fill vacancies, and enhance engagement with target audiences.
Taking part in College events, such as open evenings and enrolment sessions, to provide face-to-face support and guidance to visitors.
Why Join Us?
This is an exciting opportunity to play a key role in connecting students and employers with the opportunities B&FC offers. You’ll be part of a supportive, high-performing team that values professionalism, collaboration, and continuous improvement. Your work will directly contribute to student success and the College’s reputation for excellence in education and customer service.
Interested? Apply Early!
We may close this vacancy early if we receive sufficient applications, so apply now and become part of a team that helps every B&FC customer start their journey with confidence and success.
Rewards and Benefits
Blackpool and The Fylde College is proud to be Great Place To Work® Certified™
Enhanced leave allowance of 38 days (full-time equivalent), inclusive of bank holidays
Opportunity to purchase additional annual leave
Competitive pension scheme:
Teachers’ Pension Scheme (TPS) - 28.68% employer contribution
Local Government Pension Scheme (LGPS) - 15.4% employer contribution
Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
Agile working opportunities
Enhanced Family friendly policies
Extensive wellbeing provision including, but not limited to:
Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year
Occupational Health
FREE Flu Vouchers for those not entitled through the NHS
FREE eye tests
Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
FREE healthy breakfast
Sports facilities including fully equipped gym and discounted memberships
Health and beauty salon
Trim Trails on Campus (guided routes for walks)
Onsite food outlets and Starbucks at subsidised rates
FREE car parking
Car lease scheme
Cycle to work scheme
Onsite kids ‘Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email jobs@blackpool.ac.uk should a specific adjustment be required to support in the application and selection process
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click here
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. Check whether your conviction or caution is spent by visiting Disclosure Calculator
Blackpool and The Fylde College (B&FC) is seeking an organised, customer-focused Contact Centre Officer to join our busy and friendly team. This role is key to providing accurate information and exceptional support to prospective students, employers, and other enquirers across multiple channels, including phone, email, and live chat. You’ll handle a wide range of enquiries, make outbound calls to promote College opportunities, and ensure every customer receives a positive and professional experience that reflects B&FC’s high standards of service.
Your Responsibilities Will Include
As a Contact Centre Officer, you will be responsible for:
Managing and updating customer records across multiple systems, ensuring information is accurate and accessible for colleagues across the College.
Coordinating with curriculum and support teams to resolve enquiries efficiently and maintain a smooth flow of information between departments.
Managing the College’s Live Chat service (Zendesk), providing timely and informed responses to online enquiries.
Supporting the administration of course bookings and payments, including generating invoices and maintaining accurate financial records.
Assisting with application and enrolment processes—verifying applicant details, arranging interviews, and issuing follow-up communications.
Contributing to outbound campaigns designed to generate new business, fill vacancies, and enhance engagement with target audiences.
Taking part in College events, such as open evenings and enrolment sessions, to provide face-to-face support and guidance to visitors.
Why Join Us?
This is an exciting opportunity to play a key role in connecting students and employers with the opportunities B&FC offers. You’ll be part of a supportive, high-performing team that values professionalism, collaboration, and continuous improvement. Your work will directly contribute to student success and the College’s reputation for excellence in education and customer service.
Interested? Apply Early!
We may close this vacancy early if we receive sufficient applications, so apply now and become part of a team that helps every B&FC customer start their journey with confidence and success.
Rewards and Benefits
Blackpool and The Fylde College is proud to be Great Place To Work® Certified™
Enhanced leave allowance of 38 days (full-time equivalent), inclusive of bank holidays
Opportunity to purchase additional annual leave
Competitive pension scheme:
Teachers’ Pension Scheme (TPS) - 28.68% employer contribution
Local Government Pension Scheme (LGPS) - 15.4% employer contribution
Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
Agile working opportunities
Enhanced Family friendly policies
Extensive wellbeing provision including, but not limited to:
Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year
Occupational Health
FREE Flu Vouchers for those not entitled through the NHS
FREE eye tests
Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
FREE healthy breakfast
Sports facilities including fully equipped gym and discounted memberships
Health and beauty salon
Trim Trails on Campus (guided routes for walks)
Onsite food outlets and Starbucks at subsidised rates
FREE car parking
Car lease scheme
Cycle to work scheme
Onsite kids ‘Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email jobs@blackpool.ac.uk should a specific adjustment be required to support in the application and selection process
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click here
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. Check whether your conviction or caution is spent by visiting Disclosure Calculator
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.