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Retail Specialist – C Stores
| Posting date: | 27 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 November 2025 |
| Location: | London, UK |
| Remote working: | Fully remote |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 149723 |
Summary
Retail Specialist - C Stores
Contract: Commercial
Location: Home Based
Hours of work: 37.5
Contract Type: Fixed Term Contract (6 months)
We are looking for a Retail Specialist with strong convenience retail experience to shape, develop and deliver C-Store models across a range of bids and locations.
This role plays a major part in building commercially robust, operationally viable retail solutions that align with our wider food and retail strategy.
Job Description
As a Retail Specialist, you will work from concept through to solutioning, translating bid requirements into location-specific operational proposals, supporting franchise alignment, and ensuring each model is scalable, compelling, and commercially sound.
This is a hands-on and highly collaborative position, working cross-functionally with culinary, design, commercial and mobilisation teams to ensure a seamless retail offer.
Key Responsibilities
Strategy & Concept Development:
Create and refine C-Store models aligned to the wider retail blueprint and brand portfolio
Identify portfolio gaps and develop commercially viable enhancements
Ensure solutions meet both financial and operational performance thresholds
Bid Translation & Site Solutioning:
Translate bid requirements into tailored store concepts
Conduct site visits and stakeholder engagement to build the right format for the location
Shape franchise partner investment plans and operating models
Franchise & Stakeholder Management:
Manage relationships with franchise partners
Support the development of floorplans and operational blueprints
Act as the link between franchisees and project teams
Product & Retail Excellence:
Define product ranges, categories and planograms
Ensure alignment to market trends and consumer expectations
Support pricing and labour modelling for commercial viability
Cross-Functional Collaboration:
Work closely with culinary, nutrition, pricing, digital and design teams
Ensure solutions are fully integrated and brand-aligned
Contribute to governance documentation and bid presentations
Continuous Improvement & Innovation:
Review performance data to inform future enhancements
Drive innovation in format, layout, and consumer experience
Professional and Personal Competencies/Qualifications
Strong experience in convenience retail / C-Store development
Ability to translate concepts into commercially viable on-the-ground solutions
Skilled in stakeholder and franchise partner management
Solutions-driven, proactive, and confident working autonomously
Strong communication skills - able to influence internal and external stakeholders
Experience working cross-functionally in food / retail or hospitality projects
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Commercial
Location: Home Based
Hours of work: 37.5
Contract Type: Fixed Term Contract (6 months)
We are looking for a Retail Specialist with strong convenience retail experience to shape, develop and deliver C-Store models across a range of bids and locations.
This role plays a major part in building commercially robust, operationally viable retail solutions that align with our wider food and retail strategy.
Job Description
As a Retail Specialist, you will work from concept through to solutioning, translating bid requirements into location-specific operational proposals, supporting franchise alignment, and ensuring each model is scalable, compelling, and commercially sound.
This is a hands-on and highly collaborative position, working cross-functionally with culinary, design, commercial and mobilisation teams to ensure a seamless retail offer.
Key Responsibilities
Strategy & Concept Development:
Create and refine C-Store models aligned to the wider retail blueprint and brand portfolio
Identify portfolio gaps and develop commercially viable enhancements
Ensure solutions meet both financial and operational performance thresholds
Bid Translation & Site Solutioning:
Translate bid requirements into tailored store concepts
Conduct site visits and stakeholder engagement to build the right format for the location
Shape franchise partner investment plans and operating models
Franchise & Stakeholder Management:
Manage relationships with franchise partners
Support the development of floorplans and operational blueprints
Act as the link between franchisees and project teams
Product & Retail Excellence:
Define product ranges, categories and planograms
Ensure alignment to market trends and consumer expectations
Support pricing and labour modelling for commercial viability
Cross-Functional Collaboration:
Work closely with culinary, nutrition, pricing, digital and design teams
Ensure solutions are fully integrated and brand-aligned
Contribute to governance documentation and bid presentations
Continuous Improvement & Innovation:
Review performance data to inform future enhancements
Drive innovation in format, layout, and consumer experience
Professional and Personal Competencies/Qualifications
Strong experience in convenience retail / C-Store development
Ability to translate concepts into commercially viable on-the-ground solutions
Skilled in stakeholder and franchise partner management
Solutions-driven, proactive, and confident working autonomously
Strong communication skills - able to influence internal and external stakeholders
Experience working cross-functionally in food / retail or hospitality projects
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.