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Residences Customer Service Advisor
| Posting date: | 24 October 2025 |
|---|---|
| Salary: | £27,319 to £30,378 per year |
| Hours: | Full time |
| Closing date: | 21 November 2025 |
| Location: | Southampton, Hampshire |
| Remote working: | On-site only |
| Company: | University of Southampton |
| Job type: | Permanent |
| Job reference: | 3251425FB |
Summary
About the role
Residential Services provides accommodation for around 6,500 students each year. To enhance our service and deliver an excellent experience for our diverse community, we’re recruiting a Customer Service Advisor to join our professional and dedicated team. In this role, you’ll play a key part in ensuring the efficient operation of our Halls of Residence and the delivery of high-quality customer service to students and other stakeholders.
Core duties include:
Managing the allocation of approximately 6,500 rooms within the University accommodation estate using our accommodation software.
Providing clear and informed advice to current and prospective residents about their accommodation options and contracts.
Taking ownership of project work as directed by the Residential Services Assistant Managers or Management Team.
About you
You’ll be confident learning new systems quickly and be proficient in Microsoft Excel, Word, and PowerPoint. You’ll bring a proactive and organised approach, with the ability to prioritise tasks effectively and work collaboratively within a team.
You’ll communicate clearly and professionally, build effective working relationships across departments, and take initiative to deliver practical solutions and improve processes.
What we offer
This is a full-time (36 hours per week), permanent position, supported by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September).
To find out more about what our Residential Services Team does, please have a look at our website at https://www.southampton.ac.uk/student-life/accommodation
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Residential Services provides accommodation for around 6,500 students each year. To enhance our service and deliver an excellent experience for our diverse community, we’re recruiting a Customer Service Advisor to join our professional and dedicated team. In this role, you’ll play a key part in ensuring the efficient operation of our Halls of Residence and the delivery of high-quality customer service to students and other stakeholders.
Core duties include:
Managing the allocation of approximately 6,500 rooms within the University accommodation estate using our accommodation software.
Providing clear and informed advice to current and prospective residents about their accommodation options and contracts.
Taking ownership of project work as directed by the Residential Services Assistant Managers or Management Team.
About you
You’ll be confident learning new systems quickly and be proficient in Microsoft Excel, Word, and PowerPoint. You’ll bring a proactive and organised approach, with the ability to prioritise tasks effectively and work collaboratively within a team.
You’ll communicate clearly and professionally, build effective working relationships across departments, and take initiative to deliver practical solutions and improve processes.
What we offer
This is a full-time (36 hours per week), permanent position, supported by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September).
To find out more about what our Residential Services Team does, please have a look at our website at https://www.southampton.ac.uk/student-life/accommodation
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.