Warning
This job advert has expired and applications have closed.
Parcelforce Customer Service Agent (Saturday Only)
| Posting date: | 23 October 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24268-26758 per annum |
| Hours: | Part time |
| Closing date: | 22 November 2025 |
| Location: | Basingstoke, RG22 6HY |
| Company: | Royal Mail |
| Job type: | Permanent |
| Job reference: | 331560-43736317 |
Summary
Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Job ref: 331560
Starting salary of £24,268 (£12.23 per hour) increasing to £26,758 (£13.49 per hour), on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week)
You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).Contract Type: Permanent Working hours: 7 Saturday only hours per week with opportunity for overtime. Typical attendance is Saturday
- 07:30
- 14:30At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. That’s why we’re looking for positive, passionate people to join our busy and dynamic customer service team.
About the roleA confident communicator and attentive listener, you’ll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development. Uniform is also supplied.
Driving Licence RequirementsIt’s essential that you have a full manual driving licence (in your current address) covering up to 3.5 tonnes (Cat B). In an ideal world you’ll have a clean licence but it definitely shouldn’t have more than 6 penalty points. And, just so you know, you’ll be required to show your licence at your assessment.
About you Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.
About usParcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.Interested? We can’t wait to hear from you.
Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.
Please note once our maximum number of applications has been reached, this advert will be closed.
Job ref: 331560
Starting salary of £24,268 (£12.23 per hour) increasing to £26,758 (£13.49 per hour), on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week)
You could earn a total package of circa £30,000 per annum, including excellent benefits (based on a 38 hour full time week with overtime).Contract Type: Permanent Working hours: 7 Saturday only hours per week with opportunity for overtime. Typical attendance is Saturday
- 07:30
- 14:30At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. That’s why we’re looking for positive, passionate people to join our busy and dynamic customer service team.
About the roleA confident communicator and attentive listener, you’ll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development. Uniform is also supplied.
Driving Licence RequirementsIt’s essential that you have a full manual driving licence (in your current address) covering up to 3.5 tonnes (Cat B). In an ideal world you’ll have a clean licence but it definitely shouldn’t have more than 6 penalty points. And, just so you know, you’ll be required to show your licence at your assessment.
About you Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.
About usParcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.Interested? We can’t wait to hear from you.
Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.
Please note once our maximum number of applications has been reached, this advert will be closed.