Digital Tools Specialist
| Dyddiad hysbysebu: | 22 Hydref 2025 |
|---|---|
| Cyflog: | £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Tachwedd 2025 |
| Lleoliad: | W8 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Thorn Baker Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | DAN - DTS - LDN-1121 |
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PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Pay and Benefits:
• £30,000 per annum
• Life insurance - 3.5 times your salary
• Work within a small team (8-9 people)
• Share Save Scheme
• Quarterly bonus
• 33 days holiday allowance (inc bank holidays)
Job Scope
As a Digital Tools Specialist part of the CRM & Digitalisation team you will make a big impact on the digitalization of the business to ensure that we continue to evolve our platforms for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams.
Responsibilities
• Involved in the overall strategy of increasing traffic to the website and/or other future digital projects;
• Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers;
• Query management: investigate escalated issues from CIC and other departments
• Assist on user’s queries following troubleshooting guidelines;
• Accounts maintenance: activation and privileges management;
• Responsible for services initiatives and system maintenance updates to B2B customers;
• Update of digital platforms content/translations: labels, informational documents, transactional emails;
• Support to digitalization of legal agreements;
• Ticket management/Technical issues reporting;
• Integrate user requirements and possible solutions into the local process for improvements on the customer journey;
• Present solutions, ideas and recommendations that serves the user requirements;
• Participation on new functionalities training and conduct testing of developed functionalities;
• Document new developments suggestions and requirements for improving user experience;
• Be able to effectively communicate new services and functionalities to internal teams, assisting with training when necessary;
• Collaborate with key stakeholders and support other CIC departments to ensure an aligned approach to customer experience
Must have Qualifications/Experience:
• Detail oriented person with great organizational skills able to manage multiple projects and stakeholders;
• Possess analytical and problem-solving skills to collect, interpret data, integrate new information to find patterns and achieve logical conclusions;
• Good communicator;
• Able to bring innovative ideas with research to improve the user experience online;
• Proactive. Have a proven track record of ‘making a difference’;
• Enjoy working in a fast-paced environment;
• Be comfortable delivering throughout the project lifecycle;
• Proven experience with B2B or B2C ecommerce platforms;
• Be technologically aware, showing knowledge of UX best practices, software and industry trends;
• Be comfortable with spreadsheets, data processing and reporting;
• Proficiency in Office and SAP. Knowledge of HTML, CSS and UI development tools would be a plus. You must be comfortable learning some IT
Next steps:
Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search
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